IT Support Level 1
FRS Recruitment ·www.frsrecruitment.com
Apply directThe role
- Provide telephone and remote support to customers, owning each call from logging to resolution
- Monitor customer systems remotely and diagnose issues promptly
- Manage tickets and SLAs with the helpdesk and field engineering teams
- Investigate issues, advise on fixes and co-ordinate third-party suppliers
- Build strong working relationships with clients and the wider IT team
- Complete product training and certification exams
What you need
- 1–2 years’ technical support experience, with some server exposure
- A Microsoft certification
- A good working knowledge of Windows 10/11, PC hardware, MS Office and Outlook
- Experience of Active Directory administration, TCP/IP, DNS, anti-virus and backups
- Excellent English, a professional telephone manner and a strong customer service ethos
Nice to have
- Experience of RMM tools, SQL, Exchange, switches or firewalls
- Experience of Linux (Red Hat/Ubuntu) or Mac
- Experience of Veeam, Commvault or MSP360
- VCP, CCNA or MCSA
- A full clean driving licence
Frequently asked questions
Who is hiring for the IT Support Level 1 role?
FRS Recruitment is hiring for the IT Support Level 1 position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Support Level 1 job located?
The IT Support Level 1 role with FRS Recruitment is based in Dublin West, IE. The role is remote-friendly.
Is the IT Support Level 1 role remote?
Yes — the IT Support Level 1 position at FRS Recruitment is remote. Candidates based in IE are preferred.
What does the IT Support Level 1 role pay?
FRS Recruitment lists the IT Support Level 1 role at EUR 30,000–40,000 per year.
Is the IT Support Level 1 role full-time or contract?
This is a full time position at FRS Recruitment.
What experience level is the IT Support Level 1 role?
The IT Support Level 1 position is aimed at mid-level candidates.
How do I apply for the IT Support Level 1 role at FRS Recruitment?
Apply directly on FRS Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.