Customer service Agent - English account

Sutherland Global ·jobs.sutherlandglobal.com

Location Cairo, Cairo Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate
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Company Description:

Sutherland is a global player in digital transformation, combining Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to support enterprises in achieving business success. We work with globally recognized brands, leveraging advanced technologies and business process excellence to drive innovation and scalable transformations. With over 363 unique inventions and several patented technologies, Sutherland is at the forefront of creating pioneering solutions. Our commitment lies in optimizing operations, enhancing customer experiences, and delivering tailored, outcome-driven solutions via an “as-a-service” model.

Job Description:

This is a full-time, on-site role for a Customer Service Agent, located in New Cairo. The Customer Service Agent will manage daily interactions with customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities include managing customer accounts, providing exceptional communication, and supporting the customer service team to meet organizational objectives. Agents will foster positive relationships and maintain the highest standard of customer care at all times.

Qualifications:

  •  B2 English level 
  • Problem-solving abilities and a customer-focused mindset
  • Ability to thrive in an on-site teamwork environment
  • Availability to work a full-time schedule; flexibility to accommodate shifts

 What We Offer

✅ Fully paid training

✅ Company-provided transportation

✅ Social & medical insurance

✅ Guaranteed KPIs for the first 3 months

✅ Professional work environment with career growth opportunities 

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Frequently asked questions

Who is hiring for the Customer service Agent - English account role?
Sutherland Global is hiring for the Customer service Agent - English account position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer service Agent - English account job located?
The Customer service Agent - English account role with Sutherland Global is based in Cairo, US.
Is the Customer service Agent - English account role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer service Agent - English account role?
The Customer service Agent - English account position is aimed at mid-level candidates.
How do I apply for the Customer service Agent - English account role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct