Carer Services Officer

Fixed Term Until June 2027 (with possible extension)

Join a team that makes a real difference every single day. If you’re the kind of person who loves a good process, thrives on the phone, and lights up when helping others navigate support services, this role has your name all over it.

We’re looking for a Carer Services Officer who’s equal parts organised, empathetic, and unflappable for our client in Perth CBD. You’ll be the friendly voice supporting Carers across WA to access and manage their carer packages and respite services—ensuring they feel heard, supported, and confident in the services available to them.
  
What you’ll be doing:

• Coordinating carer packages — matching funding and respite services to the needs identified in each Carer Support Plan.
• Managing phone‑based enquiries — you’ll spend a large portion of your day on the phone supporting Carers, suppliers, and partner organisations.
• Administering funding and bookings — ensuring accuracy, timeliness, and compliance with guidelines.
• Collaborating with partners across metro, regional, and remote WA to deliver high‑quality services.
• Maintaining CRM records with fast, accurate data entry.
• Supporting urgent respite referrals when Carers need help quickly.

This is a process driven phone‑focused role, perfect for someone who loves structured work, clear processes, and meaningful human connection.
  
Who you are You’ll shine in this role if you’re:

• A process‑driven multitasker who enjoys juggling phones, emails, and scheduling.
• A strong communicator who can build rapport with warmth and professionalism.
• Confident using CRM systems, Microsoft Suite, and entering data quickly and accurately.
• Experienced in healthcare, community services, or customer service environments will be highly regarded.
• Someone who brings empathy, cultural awareness, and a person‑centred approach to every interaction.

  
Why you’ll love working with our client:

• You’ll join a collaborative, inclusive, and supportive team that values reflective practice and ongoing development.
• You’ll make a tangible difference in the lives of Carers across WA.
• You’ll enjoy the stability of a fixed‑term contract until June 2027, with the possibility of extension.
• You’ll work in a role where your voice, your empathy, and your attention to detail truly matter.

Interviews are expected to commence in the next few days so please apply today!

Offices are based in Perth - requires great comms and full working rights in Australia. 

If you’re interested in this opportunity, please get in touch with Karen McGlynn on 0406 833 625 or email karen.mcglynn@aandco.au with your updated resume.