Support Professional

MLC GROUP IT ·www.mlc.shazamme.com

Location US
Type Full time
Level Mid
Source Shazamme
Engineering Customer Success
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Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, the global market leader!  

 

Milestone Systems is looking for a Support Professional (SP) to serve our Japanese market. This person must be highly responsible, self-motivated, tech savvy, thrive in a technological environment and be customer service oriented. If you are a believer in technology at its finest, then this is the place for you.  

 

We offer an exciting and challenging job in the world’s leading VMS Company as well as the opportunity to shape one of Milestone’s fastest growing markets. The SP is typically a first point of contact with Milestone Partners for post-sales technical support and therefore has a key role in helping Milestone achieve its mission goal of excellent Customer / Partner satisfaction. The SP delivers responsive and reliable solutions to Milestone Partners through application of knowledge of Milestone organization, services and products.

 

As a Milestone Employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business.  

 

Must be eligible to work in Tokyo, Japan.  

 

Your Responsibilities:  

 

  • Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude  
  • Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources  
  • Serve as liaison between the customer and the Technical Support team, escalating cases not within own skillsets up the support chain in a timely and effective manner  
  • Provide timely & accurate status updates to customers and relevant internal stakeholders    
  • Represent expectations, intentions, and attitudes of customers and co-workers accurately  
  • Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies  
  • Assist in ensuring that delivered solutions are documented as knowledge base articles to help make the team successful  
  • Ensures that observed patterns of customer pain-points are highlighted to manager  
  • Informs customers of the appropriate support options that best fit the customer's needs  
  • Perform onsite support for our client (might require travelling)

Frequently asked questions

Who is hiring for the Support Professional role?
MLC GROUP IT is hiring for the Support Professional position, a Shazamme client. Apply directly on the employer's career site.
Where is the Support Professional job located?
The Support Professional role with MLC GROUP IT is based in US.
Is the Support Professional role full-time or contract?
This is a full time position at MLC GROUP IT.
What experience level is the Support Professional role?
The Support Professional position is aimed at mid-level candidates.
How do I apply for the Support Professional role at MLC GROUP IT?
Apply directly on MLC GROUP IT's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct