Tenancy Manager
Public Sector People ·www.publicsectorpeople.com.au
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Tenancy Manager
Our client is a well-established community housing provider delivering safe, affordable and sustainable homes across New South Wales. Their work goes beyond housing - partnering with tenants, community groups, and support services to strengthen wellbeing and build thriving communities.
They are seeking a values-driven Tenancy Manager to join their customer-focused team and play a key role in delivering exceptional tenancy management and community outcomes.
The Opportunity
In this hands-on role, you’ll be the first point of contact for tenants, ensuring their needs are met with care, professionalism and responsiveness. You’ll manage a diverse tenancy portfolio, supporting residents to sustain their housing through proactive engagement and practical problem-solving.
You’ll also work collaboratively with internal teams and external partners to address tenancy issues, manage arrears and property care, and contribute to broader community wellbeing initiatives.
Key Responsibilities
You’re an organised and empathetic professional who thrives in a busy, people-focused environment. You bring a mix of practical tenancy management skills and a genuine commitment to community impact.
Essential:
Apply now or contact Public Sector People for a confidential discussion.
Our client is a well-established community housing provider delivering safe, affordable and sustainable homes across New South Wales. Their work goes beyond housing - partnering with tenants, community groups, and support services to strengthen wellbeing and build thriving communities.
They are seeking a values-driven Tenancy Manager to join their customer-focused team and play a key role in delivering exceptional tenancy management and community outcomes.
The Opportunity
In this hands-on role, you’ll be the first point of contact for tenants, ensuring their needs are met with care, professionalism and responsiveness. You’ll manage a diverse tenancy portfolio, supporting residents to sustain their housing through proactive engagement and practical problem-solving.
You’ll also work collaboratively with internal teams and external partners to address tenancy issues, manage arrears and property care, and contribute to broader community wellbeing initiatives.
Key Responsibilities
- Provide responsive, respectful and consistent customer service
- Manage tenancy agreements in line with the NSW Residential Tenancies Act 2010
- Support tenants to sustain their tenancies through early intervention and engagement
- Manage arrears, property standards, and anti-social behaviour
- Prepare documentation and represent the organisation at NCAT where required
- Collaborate with colleagues and support partners to achieve positive tenant outcomes
- Maintain accurate records and comply with organisational policies and reporting standards
You’re an organised and empathetic professional who thrives in a busy, people-focused environment. You bring a mix of practical tenancy management skills and a genuine commitment to community impact.
Essential:
- Experience in property management (community housing, public housing, or real estate)
- Sound understanding of the NSW Residential Tenancies Act 2010
- Strong communication, negotiation and conflict-resolution skills
- Self-motivated, with the ability to work autonomously and as part of a team
- Current NSW Driver’s Licence
- Understanding of social and affordable housing frameworks
- Experience engaging with vulnerable communities
- Prior NCAT representation experience
- Qualifications in social work, community services or a related discipline
- Salary: $91,870.16 + Super + Salary Packaging (SCHADS Level 4)
- Hybrid working model (4 days onsite / 1 day WFH)
- Supportive, values-led culture focused on inclusion and empowerment
- Opportunity to make a tangible difference in people’s lives and communities
Apply now or contact Public Sector People for a confidential discussion.
Frequently asked questions
Who is hiring for the Tenancy Manager role?
Public Sector People is hiring for the Tenancy Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Tenancy Manager job located?
The Tenancy Manager role with Public Sector People is based in NSW - Sydney, NSW, AU.
What does the Tenancy Manager role pay?
Public Sector People lists the Tenancy Manager role at AUD 90,000–91,000 per year.
Is the Tenancy Manager role full-time or contract?
This is a full time position at Public Sector People.
What experience level is the Tenancy Manager role?
The Tenancy Manager position is aimed at mid-level candidates.
How do I apply for the Tenancy Manager role at Public Sector People?
Apply directly on Public Sector People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.