Head of Multicultural and Essential Services

• Newly created strategic leadership role in community services
• Lead and shape a team during a period of transformation
• Campsie base | Hybrid working options available

The Organisation

Metro Assist and Community Action for Better Living (CABL), have each served the communities in Sydney’s Inner West, Inner South West, South West and beyond for at least four decades. In October 2025 the boards of both organisations agreed to merge their operations creating a more resilient organisation, better positioned to serve the targeted communities.

The merged organisation, shortly to be re-branded, delivers a broad range of services including migrant and refugee settlement and multicultural services, family support, tenancy advice, financial counselling and inclusion services, employment programs, domestic and family violence support, Women’s DV court advocacy and Meals on Wheels.

A transformation process following the merger has led to the creation of a new organisational structure, including the establishment of the Head of Multicultural and Essential Services as part of the leadership team.


Benefits & Culture

• Opportunity to deliver on unified strategic direction of a newly merged community organisation
• Lead services that make a real difference in the lives of individuals and families
• Work alongside passionate professionals committed to inclusion, advocacy and social justice
• Join a values-driven organisation with deep community connections
• Opportunity to influence service innovation, growth and continuous improvement

The Role

Reporting to the Chief Executive Officer, you will provide strategic and executive leadership across a diverse portfolio of community programs. In this pivotal role, you will ensure services continue to respond effectively to community needs and deliver high-quality outcomes reflecting the organisation’s commitment to culturally responsive and accessible support.

As a key member of the Executive Leadership Team, you will contribute to organisation-wide strategy, decision-making, and risk management. You will ensure the portfolio operates as a cohesive, well-governed system with strong oversight of practice quality, safeguarding, performance, and service-level risk.

Working from a base in Campsie and collaborating with senior leaders, staff, community partners and stakeholders, you will support the ongoing funding, growth and development of services

Specifically, you will:

• Provide strategic and executive leadership across multicultural, settlement and essential community service portfolios driving funding retention, sustainability, and growth.
• Lead, develop and mentor high-performing teams
• Ensure services are delivered effectively, sustainably and in accordance with funding, legislative and quality requirements
• Strengthen service models, systems and processes to support continuous improvement and optimum service outcomes
• Build productive relationships with government, community organisations and sector partners, identifying opportunities for innovation, collaboration and service growth
• Positively represent the organisation across community and professional networks

Skills Required

You are currently performing a similar leadership role within a like-minded organisation. Along with exceptional leadership, communication and stakeholder engagement skills, you will have:

• Experience leading human service portfolios preferably multicultural, settlement, DV, Tenancy Advocacy or similar community or human services programs
• Strong understanding of the issues impacting culturally and linguistically diverse communities
• Proven experience managing complex service portfolios, teams and competing priorities
• Experience with funding agreements, compliance obligations, quality frameworks and reporting requirements
• Ability to lead organisational change and service improvement initiatives
• Influencing and partnership skills across community, government and service networks
• Qualifications in community services, social sciences, management or a related discipline
• Demonstrated understanding of how policy advocacy underpins and strengthens service delivery, alongside proven experience influencing policymakers.

If you are excited by this opportunity but don’t meet every requirement listed, we encourage you to apply and share how your experience could contribute.


If you’re passionate about leading services promoting inclusion, strengthening communities and enabling individuals and families to thrive, then apply now. Please submit a resume and cover letter addressing the skills required above or contact Mike Hurdle at NGO Recruitment on 02 8243 0570 for a confidential discussion. To request a full information package please email: officeadministrator@ngorecruitment.com (no applications here please).

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.