Business Process Manager - Commercial

Angle Recruitment has been engaged by a leading shipping company to identify a Business Process Manager – Commercial to join their team in Singapore. 

This role will drive end-to-end commercial process excellence across Sales, Customer Service, and shared services, with a focus on improving execution, reducing inefficiencies and disputes, and enhancing digital adoption. The position plays a key role in improving customer experience, cost-to-serve, and overall operational performance.

Key Responsibilities

• Design and optimise commercial processes, including control points, handovers, and decision rules
• Establish KPIs and performance routines (e.g. cycle time, backlog, disputes, digital adoption)
• Drive continuous improvement across the commercial lifecycle and reduce commercial leakage
• Strengthen pipeline management, quoting, account planning, and dispute resolution processes
• Partner cross-functionally with Sales, Customer Service, Pricing, and shared services teams
• Define ownership between frontline and shared services and align with operational constraints
• Identify performance gaps and implement sustainable improvements
• Embed governance, reporting, and accountability frameworks
• Support digital transformation and system enhancements, including EDI/API integrations

Requirements

• 10–15+ years of experience in process improvement, transformation, or commercial operations.
• Background in shipping, logistics, or complex B2B environments preferred.
• Proven track record in driving efficiencies and improving processes.

Qualifications

• Degree in Business, Supply Chain, Engineering, or related field.
• Lean Six Sigma (preferred).
• Change or project management certification is an advantage.