Customer Service Representative - (Manufacturing)
Nesco Resource ·nescoresource.com
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A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service.
The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.
The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers' needs into information upon which the CSR, the business and other functions can make decisions and promptly act.
Key responsibilities:
-Customer Engagement and Order Management
-Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
-Build working relationships with commercial team partners to exceed customer expectations
-Analyze customer ordering patterns to anticipate customer needs
-Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My ***)
-Respond to customer inquiries and complaints in a timely manner
-Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
-Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
-Quickly identify and own resolution of customer issues
-Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
-Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit
-As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)
Qualifications:
SAP-R3 or equivalent experience
High School Diploma required
College degree preferred
Order entry experience & previous customer service experience
This position is hybrid 4 days in the office and 1 day from home office. (subject to change) per the Company.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.
The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers' needs into information upon which the CSR, the business and other functions can make decisions and promptly act.
Key responsibilities:
-Customer Engagement and Order Management
-Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
-Build working relationships with commercial team partners to exceed customer expectations
-Analyze customer ordering patterns to anticipate customer needs
-Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My ***)
-Respond to customer inquiries and complaints in a timely manner
-Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
-Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
-Quickly identify and own resolution of customer issues
-Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
-Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit
-As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)
Qualifications:
SAP-R3 or equivalent experience
High School Diploma required
College degree preferred
Order entry experience & previous customer service experience
This position is hybrid 4 days in the office and 1 day from home office. (subject to change) per the Company.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the Customer Service Representative - (Manufacturing) role?
Nesco Resource is hiring for the Customer Service Representative - (Manufacturing) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative - (Manufacturing) job located?
The Customer Service Representative - (Manufacturing) role with Nesco Resource is based in Auburn Hills, MI, US.
What does the Customer Service Representative - (Manufacturing) role pay?
Nesco Resource lists the Customer Service Representative - (Manufacturing) role at USD 20–28 per hour.
Is the Customer Service Representative - (Manufacturing) role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Customer Service Representative - (Manufacturing) role?
The Customer Service Representative - (Manufacturing) position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative - (Manufacturing) role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.