Service Desk

DeWinter BH ·www.dewintergroup.com

Location The Woodlands, TX, United States
Work type Hybrid
Salary USD 35 / hour
Type Full time
Level Mid
Source Shazamme
Information Technology Accepting Candidates
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Title: IT Service Desk Specialist (Tier 1-2)
Job Type: Contract
Contract Length: Long-term Contract
Pay Range: $25-35/hr
Start Date: ASAP
Location: The Woodlands, TX (Hybrid) | Open to Watsonville, CA for exceptional candidates

About the Opportunity:

Our client, a leader in the Construction Materials industry, is looking for a skilled IT Service Desk Specialist (Tier 1-2) to join their team for a Long-term Contract engagement. This project involves acting as a user advocate to manage the end-to-end incident lifecycle and providing high-volume technical support to a user base of roughly 7,000 employees. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

Key Responsibilities & Deliverables:

This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:

  • High-Volume Support: Managing and resolving 20+ tickets per day via phone (90% of the role) and remote tools.
  • Incident Management: Handling Tier 1-2 issues, including O365 troubleshooting, email incidents, password resets, and hardware break-fix.
  • User Lifecycle Management: Executing new user setups, provisioning, and deprovisioning of accounts.
  • Team Collaboration: Working within a team handling 50–200 tickets daily, ensuring all incidents are escalated according to Service Level Agreements (SLAs).
  • AI Integration: Utilizing and supporting modern tools such as ChatGPT and CoPilot Studio to improve efficiency.
Required Skills & Experience:

We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
  • 5+ years of dedicated Service Desk/Help Desk experience.
  • Deep expertise in O365 troubleshooting, Active Directory administration, and process documentation. This isn't a learning role—you need to be a subject matter expert.
  • Demonstrated ability to work autonomously and manage your own time effectively to meet project goals, with a commitment to working a hybrid schedule in The Woodlands, TX (initial onsite training required).
  • Exceptional phone presence and the ability to explain technical concepts to non-technical users.
  • Familiarity with AI tools (ChatGPT, CoPilot, etc.) to assist in workflow optimization.

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Frequently asked questions

Who is hiring for the Service Desk role?
DeWinter BH is hiring for the Service Desk position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk job located?
The Service Desk role with DeWinter BH is based in The Woodlands, TX, US. The role is hybrid-friendly.
Is the Service Desk role remote?
Yes — the Service Desk position at DeWinter BH is hybrid. Candidates based in US are preferred.
What does the Service Desk role pay?
DeWinter BH lists the Service Desk role at up to USD 35 per hour.
Is the Service Desk role full-time or contract?
This is a full time position at DeWinter BH.
What experience level is the Service Desk role?
The Service Desk position is aimed at mid-level candidates.
How do I apply for the Service Desk role at DeWinter BH?
Apply directly on DeWinter BH's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct