Senior Officer - Claims SME
Chandler Macleod HK ·www.chandlermacleod.com.hk
Apply direct
Job Responsibilities
Job Requirements
- Requirement Support
- Support requirement gathering sessions and capture business needs from stakeholders
- Assist in documenting clear and traceable business requirements
- Claims SME Input
- Provide input on claims workflow, assessment logic, and operational practices
- Highlight gaps, risks, and inconsistencies from claims operations & regulatory perspective
- Documentation
- Prepare business requirement documents, test cases, and UAT scenarios
- Support preparation of operation manuals / process guidelines
- Stakeholder Coordination
- Coordinate with Claims, IT, and vendors to clarify requirements and issues
- Act as a supporting liaison to ensure smooth communication and alignment
- Testing
- Execute test cases, log defects, and support defect resolution follow-up
- Validate system output against expected business scenarios
- Implementation Support
- Support rollout activities and post-implementation validation
- Assist in user training and knowledge transfer if required
Job Requirements
- Bachelor’s Degree in Business, Science, IT, or relevant discipline
- At least 1–2 years of Business Analyst or related experience
- Exposure to requirement gathering, documentation, or testing is preferred
- Claims experience / knowledge is highly preferred
- Individual Life / Health Claims is a plus
- Claims assessor or operations exposure is a strong advantage
- Basic analytical and problem-solving skills
- Good communication and coordination skills
- Detail-oriented with ability to follow through tasks
Frequently asked questions
Who is hiring for the Senior Officer - Claims SME role?
Chandler Macleod HK is hiring for the Senior Officer - Claims SME position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Officer - Claims SME job located?
The Senior Officer - Claims SME role with Chandler Macleod HK is based in Hong Kong, HK.
What does the Senior Officer - Claims SME role pay?
Chandler Macleod HK lists the Senior Officer - Claims SME role at HKD 28,000–35,000 per year.
Is the Senior Officer - Claims SME role full-time or contract?
This is a full time position at Chandler Macleod HK.
What experience level is the Senior Officer - Claims SME role?
The Senior Officer - Claims SME position is aimed at senior-level candidates.
How do I apply for the Senior Officer - Claims SME role at Chandler Macleod HK?
Apply directly on Chandler Macleod HK's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.