Service Desk Manager

TDRS Recruitment BroadBean ·www.tdrsrecruitment.com

Location Feltham, London, England
Salary GBP 50,000 - 550,000 / year
Type Full time
Level Mid
Source Shazamme
Automatic Doors
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Service Desk Manager
Staines, Surrey
£50,000–£55,000 + Profit Share + Excellent Benefits

Overview

An exciting opportunity has arisen for an experienced Service Desk Manager to lead the Planning and Helpdesk operation of a well-established engineering business.

Reporting to the Service Director, you'll oversee the teams responsible for scheduling engineers, coordinating reactive works, managing PPM programmes and ensuring service delivery meets agreed KPIs and customer expectations.

The Role

  • Lead the Planning Team
  • Lead the Helpdesk Team
  • Improve SLA performance
  • Monitor KPIs
  • Manage customer escalations
  • Drive continuous improvement
  • Develop planning processes
  • Produce operational reports
  • Recruit, coach and develop team members

Package

  • £50,000–£55,000
  • Profit Share
  • Medicash
  • Life Assurance
  • Pension
  • 25 Days Holiday + Bank Holidays
  • Laptop & Phone

About the Company

Our client is a long-established engineering business delivering installation, maintenance and repair services across the UK. Backed by an international group, they offer the stability of a global organisation combined with an experienced UK management team and a long-serving workforce.

Candidate Profile

You'll already be managing planning, scheduling, service coordination or helpdesk teams within a field service environment.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your details on our talent management system to consider you for future opportunities.

Frequently asked questions

Who is hiring for the Service Desk Manager role?
TDRS Recruitment BroadBean is hiring for the Service Desk Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Manager job located?
The Service Desk Manager role with TDRS Recruitment BroadBean is based in Feltham, GB.
What does the Service Desk Manager role pay?
TDRS Recruitment BroadBean lists the Service Desk Manager role at GBP 50,000–550,000 per year.
Is the Service Desk Manager role full-time or contract?
This is a full time position at TDRS Recruitment BroadBean.
What experience level is the Service Desk Manager role?
The Service Desk Manager position is aimed at mid-level candidates.
How do I apply for the Service Desk Manager role at TDRS Recruitment BroadBean?
Apply directly on TDRS Recruitment BroadBean's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct