IT Helpdesk Officer
Harris Hill ·www.harrishill.co.uk
Apply directOngoing temporary contract | Immediate start available
A well-established organisation is looking for an experienced and proactive IT Help Desk Officer to join their busy IT team on an ongoing temporary basis.
This is a fantastic opportunity for someone with strong first and second-line support experience who enjoys solving technical issues, supporting users, and helping to maintain secure and efficient IT systems across a multi-site environment.
IT Help Desk Officer
Onsite in Kings Cross | Full-time Temporary Role
£14.89 per hour
37.5 hours per week
Key responsibilities:
- Logging and resolving IT support requests within agreed SLAs and KPIs
- Installing, configuring and maintaining hardware, software, printers and network devices
- Supporting Office 365 administration, Active Directory account management and access permissions
- Troubleshooting hardware, software and connectivity issues
- Assisting with desktop/laptop rollouts, upgrades and scheduled maintenance
- Maintaining asset registers and equipment records
- Supporting network, wireless and server-related tasks
- Liaising with third-party suppliers to ensure continuity of IT services
- Supporting IT projects, system improvements and process development
- Delivering IT inductions and guidance to staff
About you:
We’re looking for someone who has:
- Previous experience working within an IT support/helpdesk environment
- Experience working independently and as part of an IT team
- Knowledge of Office 365 administration and cloud-based systems
- Experience managing user accounts and security access
- Strong troubleshooting and communication skills
- Excellent organisational skills and the ability to manage competing priorities
- A proactive and customer-focused approach
Experience with Dynamics CRM and supporting telecoms/internet service providers would be beneficial but is not essential.
This role would suit someone who enjoys a varied IT support position and is confident building positive working relationships across an organisation.
To find out more, please get in touch.
Frequently asked questions
Who is hiring for the IT Helpdesk Officer role?
Harris Hill is hiring for the IT Helpdesk Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Helpdesk Officer job located?
The IT Helpdesk Officer role with Harris Hill is based in London, GB.
What does the IT Helpdesk Officer role pay?
Harris Hill lists the IT Helpdesk Officer role at up to GBP 14 per hour.
Is the IT Helpdesk Officer role full-time or contract?
This is a full time position at Harris Hill.
What experience level is the IT Helpdesk Officer role?
The IT Helpdesk Officer position is aimed at mid-level candidates.
How do I apply for the IT Helpdesk Officer role at Harris Hill?
Apply directly on Harris Hill's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.