Customer Account Specialist

Location: Miami, FL
Position Type: Direct Hire

Position Overview

We are seeking a Customer Account Specialist to support aftermarket customer accounts within an aerospace MRO environment. This individual will serve as the primary point of contact for an assigned group of customers, ensuring a high level of customer satisfaction while managing daily account activities, order processing, repair coordination, and customer communications.

The ideal candidate will have experience in MRO, aerospace/aviation aftermarket services, customer service, or inside sales. This position requires someone who is organized, customer-focused, detail-oriented, and capable of managing multiple priorities while working closely with internal departments to ensure customer commitments are met.

Key Responsibilities

• Manage assigned aftermarket customer accounts and serve as the primary point of contact for customer inquiries and requests.

• Review purchase orders, quotes, repair orders, bookings, credits, returns, and Return Material Authorizations (RMAs).

• Coordinate customer orders and repair activities while ensuring accurate and timely processing.

• Provide customers with regular updates regarding order status, repair progress, delivery expectations, and outstanding requests.

• Proactively follow up on open items and work to resolve customer concerns, issues, and service-related challenges.

• Partner with Supply Chain, Operations, Quality, and Trade Compliance teams to ensure customer requirements and commitments are fulfilled.

• Prepare and maintain customer reports, account documentation, and related records.

• Build and maintain strong customer relationships while driving customer satisfaction and supporting overall business goals.

• Identify opportunities for process improvements within assigned customer accounts.

• Follow established Standard Work procedures and assist with maintaining and training others on documented processes.

Qualifications & Requirements

• 2+ years of experience in MRO, customer service, inside sales, aerospace/aviation aftermarket, or a combination of these areas.

• Previous experience supporting customer accounts and managing customer-facing activities.

• Familiarity with MRO products, repair processes, aftermarket services, or aviation-related operations.

• Experience with purchase orders, quotations, order processing, returns, credits, or repair orders is highly desirable.

• Strong written and verbal communication skills.

• Excellent organizational skills and the ability to prioritize multiple customer requests simultaneously.

• Strong problem-solving skills and the ability to troubleshoot customer or product-related issues.

• Ability to collaborate effectively with multiple internal departments.

• Bachelor's degree preferred; equivalent professional experience will also be considered.

Work Authorization Requirement

Must qualify as a U.S. Person, defined for this position as a U.S. citizen or lawful permanent U.S. resident (Green Card holder).

Ideal Candidate

The strongest candidates will have direct aerospace MRO or aviation aftermarket experience, understand repair and order management processes, and have a proven ability to manage customer accounts from initial inquiry through final resolution. Candidates with a combination of MRO product knowledge, inside sales, and customer account management experience are especially encouraged to apply.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.