Sales Operation Specialist

As a Sales Operation Specialist, you will serve as a system administrator for our Salesforce.com environment with 500+ users across the globe. This is a high impact role that will afford you the ability to shape our systems and processes for long term sustainability while working with a small agile team.

What you will do

• Collaborate with a global team of other Salesforce experts
• Handle basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Implement and manage 3rd party applications that integrate with Salesforce.com 
• Work in conjunction with business stakeholders to define CRM requirements and bring those requirements to life by aligning operational needs to Salesforce.com ‘best practices’
• Find incremental ‘wins’ that build towards scalable and fully automated solutions
• Act as the liaison between our users, vendors, and the application development teams
• Assist in training of new users, and grow the Salesforce.com adoption across the organization
• Coordinate the evaluation, scope, and completion of new requests
• Work independently with members of the user community to define and document development requirements
• Maintain and improve on business-critical workflows across the Lead to Cash Lifecycle including but not limited to:
• Lead & Account Assignments, Territory Management, Products & Price Books, CPQ (including Advanced Approvals), Partner Portal, Reports & Dashboards, Data integrity, and streamlining the day to day experience of our end users
• Coordinate implementation efforts with teammates on the Business Applications team, including working with our inhouse Salesforce.com Developer

Requirements

What we look for

• Excellent verbal and written communication skills - must speak/read Japanese and English 
• 3+ years of experience as a Salesforce.com administrator - Certified Salesforce.com System Administrator 
• 2+ years experience supporting and troubleshooting CPQ - experience with Salesforce.com Advanced Approvals is a plus 
• Comfortable working across the SFDC ecosystem of cloud offerings: Salesforce Sales Cloud, Service Cloud, and Partner Communities 
• Ability to meet deadlines and prioritize simultaneous requests
• Experience partnering with Go-To-Market teams and working with them to solve their challenges
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, flows, process builder, custom views, and other content of intermediate complexity
• Expertise with the Data Loader or equivalent data manipulation platform
• Strong Microsoft Excel skills, ability to run VLOOKUPS and pivot tables 
• Expert in both Salesforce.com Classic and Lightning interfaces 
• Prior experience working with the Zendesk-to-Salesforce integration (preferred)