IT Help Desk Technician
Nesco Resource ·nescoresource.com
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We are seeking a Helpdesk Technician II who is customer-focused, collaborative, and technically strong. This role provides hands-on support for end users across the organization, resolves hardware, software, and access issues, and follows established procedures in a manufacturing environment. The Helpdesk Technician works closely with the Helpdesk in Irvine, CA and the infrastructure team to deliver reliable, timely support.
We are hiring part time – Max 32 hours a week. Can be flexible on schedule.
Essential Job Functions:
Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity issues.
Log, prioritize, and resolve tickets, meeting SLA targets and documenting work accurately.
Execute onboarding and offboarding tasks, including account setup, device provisioning, and access changes.
Image, deploy, and maintain workstations through Intune for 300+
Support conference room technology, printers, and manufacturing floor end-user devices.
Maintain accurate asset records for assigned, returned, and retired equipment.
Contribute to knowledge base articles and user guides.
Educate users on cybersecurity practices and report suspected security incidents.
Special Job Requirements:
2+ years of Level 2 or Level 3 helpdesk or technical support experience
Experience supporting Windows and Microsoft 365 applications.
Knowledge of networking basics, including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
Strong customer service skills and the ability to explain technical concepts to non-technical users.
Awareness of phishing, social engineering, and password security practices.
Ability to lift up to 50 lbs and work onsite
Additional Preferences:
CompTIA A+, Network+, or Microsoft 365 certifications.
ITIL Foundation certification.
Experience in a manufacturing environment a plus.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We are hiring part time – Max 32 hours a week. Can be flexible on schedule.
Essential Job Functions:
Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity issues.
Log, prioritize, and resolve tickets, meeting SLA targets and documenting work accurately.
Execute onboarding and offboarding tasks, including account setup, device provisioning, and access changes.
Image, deploy, and maintain workstations through Intune for 300+
Support conference room technology, printers, and manufacturing floor end-user devices.
Maintain accurate asset records for assigned, returned, and retired equipment.
Contribute to knowledge base articles and user guides.
Educate users on cybersecurity practices and report suspected security incidents.
Special Job Requirements:
2+ years of Level 2 or Level 3 helpdesk or technical support experience
Experience supporting Windows and Microsoft 365 applications.
Knowledge of networking basics, including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
Strong customer service skills and the ability to explain technical concepts to non-technical users.
Awareness of phishing, social engineering, and password security practices.
Ability to lift up to 50 lbs and work onsite
Additional Preferences:
CompTIA A+, Network+, or Microsoft 365 certifications.
ITIL Foundation certification.
Experience in a manufacturing environment a plus.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the IT Help Desk Technician role?
Nesco Resource is hiring for the IT Help Desk Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Help Desk Technician job located?
The IT Help Desk Technician role with Nesco Resource is based in Dublin, GA, US. The role is remote-friendly.
Is the IT Help Desk Technician role remote?
Yes — the IT Help Desk Technician position at Nesco Resource is remote. Candidates based in US are preferred.
What does the IT Help Desk Technician role pay?
Nesco Resource lists the IT Help Desk Technician role at up to USD 35 per hour.
Is the IT Help Desk Technician role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the IT Help Desk Technician role?
The IT Help Desk Technician position is aimed at mid-level candidates.
How do I apply for the IT Help Desk Technician role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.