Workshop and Technical Supervisor

Oakleigh, Melbourne | Premium Consumer Appliances

About the Opportunity

An established importer and distributor of premium international appliance brands is seeking a hands-on Workshop & Technical Supervisor to lead its returns workshop and provide technical leadership across the business.

This is a unique role that combines workshop management, technical troubleshooting, team leadership and continuous improvement. You'll play a critical role in recovering value from returned products, supporting service partners nationally, and improving technical capability across the organisation. Reporting directly to the Chief Operating Officer, you'll have genuine influence over operational processes and service outcomes.

The Role

As the technical authority within the business, you'll oversee the day-to-day operation of the returns workshop while providing expert guidance to internal teams and external service agents.

Your responsibilities will include:

Workshop & Returns Management

Manage the end-to-end returns and repair workflow

Diagnose, test and repair returned appliances, with a strong focus on refrigeration products

Ensure products are assessed, refurbished and prepared for resale where appropriate

Manage spare parts usage, availability and inventory planning

Maintain workshop efficiency, resources and equipment

Monitor workshop KPIs and turnaround times

Drive process improvements across the returns function using Lean principles and practical problem-solving methodologies

Technical Leadership

Act as the primary escalation point for technical support enquiries

Provide guidance to service partners, field technicians and customer support teams

Support product improvement initiatives and corrective action programs

Coordinate technical rework projects and supplier-related activities

Deliver practical solutions to complex product and service issues

Training & Development

Mentor and lead workshop technicians and contractors

Deliver ongoing technical training to internal stakeholders

Develop technical knowledge resources and training programs

Foster a culture of continuous improvement and accountability

About You

To be successful in this role, you will bring:

Extensive experience within the appliance, refrigeration or technical service industry

Strong hands-on fault-finding, diagnostic and repair experience

Previous experience leading technical teams, workshops or service operations

Technical qualifications in Electrical, Plumbing and/or Gas Fitting

Strong understanding of workshop operations, spare parts management and warranty processes

Excellent leadership, communication and stakeholder management skills

A data-driven approach to problem solving and process improvement

Experience working with ERP systems and Microsoft Office applications

The ability to balance hands-on technical work with team leadership responsibilities

What's On Offer?

Senior role reporting directly to executive leadership

Opportunity to influence workshop operations, technical strategy and service delivery

Work with premium globally recognised appliance brands

Stable, privately owned business with a collaborative culture

Modern workshop environment based in Melbourne's south-east

Genuine opportunity to make a visible impact across the organisation

Apply Now

If you're a technically minded leader who enjoys balancing hands-on problem solving with team leadership and operational improvement, we'd love to hear from you.

Please reach out to sergei on 0447 612 518 or email sergei@people2people.com.au.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.