Service Desk Analyst
Chandler Macleod ·www.chandlermacleod.com
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This role provides support service delivery, including application and technical support; including expertise and compliance, across a diverse range of services for corporate and school customers across the department and education sector.
About the Role:
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
About the Role:
- Provide frontline support through multiple communication channels.
- Deliver timely, consistent, and compliant support services.
- Maintain a strong customer-focused approach across all interactions.
- Work collaboratively within the team to achieve service delivery outcomes.
- Liaise with other support teams to ensure seamless issue resolution.
- Investigate and resolve complex technical and application incidents.
- Identify, document, and report improvement opportunities
- Strong customer service and communication skills
- Incident and request management experience
- Troubleshooting of applications and technical issues
- Stakeholder engagement and relationship management
- Teamwork and collaboration
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Frequently asked questions
Who is hiring for the Service Desk Analyst role?
Chandler Macleod is hiring for the Service Desk Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Analyst job located?
The Service Desk Analyst role with Chandler Macleod is based in Ballarat, VIC, AU.
What does the Service Desk Analyst role pay?
Chandler Macleod lists the Service Desk Analyst role at up to AUD 52 per hour.
Is the Service Desk Analyst role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the Service Desk Analyst role?
The Service Desk Analyst position is aimed at mid-level candidates.
How do I apply for the Service Desk Analyst role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.