Administrative Clerk - (Manufacturing)

Job Summary: The Administrative Clerk represents employees, visitors and customers. The Administrative Clerk will utilize a diverse knowledge of administrative processes at the local site level in conjunction with corporate procedures to support all departments.

Major Job Responsibilities:

Business Excellence

• Completes and participates in all training program curriculum and activities to develop knowledge of department policies, processes, procedures, and systems used while developing an internal network.
• Plays an active role by providing support in the achievement of goals and assisting with all types of work across the department. Work effectively with the team to achieve individual, team and departmental objectives. (Daily task, duties, requests, order follow-up, creating reports, etc. – routine and repetitive).
• Interchangeably work between answering calls and servicing concurrent digital messages (i.e., phone, SMS text, email, etc.) while completing various tasks related to multiple departments and assist with general information requests.
• Coordinates and interacts effectively with other departments including but not limited to Sales, Production, Human Resources, Maintenance, and Shipping Departments to ensure high level of service and timely expedition of requests.
• Other duties as assigned.

People and Culture

• Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy key stakeholders.
• Collaborate and partner with appropriate business owners to ensure that timely projects are delivered.

Critical Skills / Capabilities:

• Attention to Detail: Follow established processes and procedures to ensure accuracy of work (Do it right the first time).
• Communication: Proactive, prompt, and respectful correspondence; essential listening skills with ability to accurately problem solve.
• Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others.
• Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates problem solving skills by using a logical, systematic, or sequential approach; suggest alternative products or services to meet customer needs when appropriate; defers highly complex issues to higher levels.
• Customer-Oriented: Ability to operate with customers' best interests in mind; Demonstrates importance for satisfying external and/or internal customers; Efficiently communicates with customers to ensure alignment and satisfaction.
• Growth and Results Oriented: Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity.
• Organizational Skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
• Time Management: Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule, tasks, and responsibilities to complete things on time.

Technical Skills:

• Microsoft Office – Outlook, Teams, Excel, Word, PowerPoint
• System Experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals)

Other Qualifications:

To perform the duties of the job, this role requires:

• Frequently using fingers to type with two hands
• Frequently reaching by extending fingers on one hand
• Frequently reaching by extending one or two arms
• Frequently using fingers to grasp with one or two hands
• Frequently using fingers to pinch with one or two hands

• Occasionally exerting force by pulling, pushing and lifting up to 20 lbs. of weight
• The spoken exchange of ideas to be performed loudly and quickly 50-75% of the time
• The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts
• The ability to quickly interpret and process large quantities of information verbally and through written communications

Work Environment:

• Constantly works indoors, in an environment that is climate controlled
• The role is frequently sedentary, which entails sitting or being stationary
• Occasionally stands or walks for 1-2 hours at a time
• Noisy work environment; maintain strict adherence to safety rules and regulations

Experience:

• Required: Administrative, clerical, customer service or related work experience in manufacturing environment or other industries

Education:

• Required: High School diploma or G.E.D
• Preferred: Associate/bachelor's degree

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.