Service Desk Support Specialist (Remote)

An established health services organization in Tennessee is seeking a Service Desk Support Specialist. This role provides tier-one technical support and customer service for internal and external users across a range of business systems, hardware, and access-related needs.

• Shift: Day shift
• Schedule: Flexible shifts, including rotating weekends, holidays, and overtime
• Setting: Remote

• Provide first-level technical support and customer service for internal and external users
• Respond to, document, and track incidents and service requests across phone, chat, email, and other channels
• Troubleshoot issues involving applications, operating systems, hardware, telephony, network connectivity, storage, and access management
• Collect and validate incident details and route issues to the appropriate escalation resources when needed
• Manage request and incident lifecycles through resolution, closure, and customer follow-up

• 2 years of End-User Technical Support and/or call center experience
• Associate’s degree or equivalent relevant work experience
• Working knowledge of Windows operating systems
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Ability to work in a 24x7x365 environment with flexible shifts

• Support Center Analyst certification and ITIL Foundation Certification must be completed within the first 12 months of service