Customer Success Manager (Commercial)
MLC GROUP IT ·www.mlc.shazamme.com
Apply directWhat you will do
- Drive adoption of the company’s Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
- Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth “Go Live” and instruction for the customer from the outset.
- Work with customer to design their Customer Security Strategy aligned with the company philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
- Collaborate with the Sales Team for customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
- Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
- Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them
Requirements
What we are looking for
● 6+ years of customer-facing organizations (i.e. Customer Success Manager, Engagement Manager, Project Manager, PMO, Account Executive/Manager or Sales Engineer)
● Ability to work in a fast-paced, results-oriented culture
● Excellent interpersonal skills and manage relationships at all levels of the company
● Creative thinker with the ability to troubleshoot issues quickly and effectively
● Excellent written and verbal communication skills
● Strong presentation skills
● Extremely well-organized and analytical with an ability to work well under pressure
● Strong Team player as well as a proactive individual contributor
● Ability to grasp Basic / advanced technical concepts and strategy of the company’s Solution