Team Manager - Tech Support | Korean Speaking

Company Description:

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Tech Team Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

Managers in this role get to:

Influence the Lives of Others: Develop, train, and manage team members

Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Keep Morale High: Ensure motivational programs are in place and encourage frequent recognitions

Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations

Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction

Keep Management Updated: Relay important information in the form of timely and accurate report

Qualifications:

Our most successful candidates will have:

- Demonstrated leadership skills; able to take the lead in making improvements and resolving issues

- Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner

- Ability to be customer-oriented in managing communications and issues

- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

-Ability to be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player

- Expert / Knowlegeable with the following Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Premiere Pro, Adobe After Effects, Adobe XD, or Adobe Lightroom

Additional Information:

All your information will be kept confidential according to EEO guidelines.