French - Customer Service Representative

Sutherland Global ·jobs.sutherlandglobal.com

Location Cairo, Cairo Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate Full-time
Apply direct

Description de l'entreprise:

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.

Description du poste:

**Responsabilités :** - Traiter les demandes de la clientèle et résoudre leurs problèmes en leur apportant une assistance rapide et professionnelle - Prendre en charge les problèmes de la clientèle et transmettre les cas complexes à un niveau hiérarchique supérieur si nécessaire - Consigner les échanges avec précision et préserver la confidentialité des informations relatives à la clientèle

Qualifications:

Exigences :

  • Baccalauréat ou équivalent
  • Compétences en communication en français de niveau B2+ (minimum)
  • Maîtrise des outils CRM, de la messagerie électronique et des tableurs
  • Solides capacités de résolution de problèmes et souci du détail
  • Poste ouvert exclusivement aux candidats égyptiens

Compétences clés :

  • Communication claire, professionnelle et empathique
  • Esprit orienté client et prise en charge des problèmes
  • Capacité à mener plusieurs tâches de front et à établir des priorités dans un environnement dynamique

Frequently asked questions

Who is hiring for the French - Customer Service Representative role?
Sutherland Global is hiring for the French - Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the French - Customer Service Representative job located?
The French - Customer Service Representative role with Sutherland Global is based in Cairo, US.
Is the French - Customer Service Representative role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the French - Customer Service Representative role?
The French - Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the French - Customer Service Representative role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct