Change Manager
Leaders ·www.leaders.com.au
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About the Role As the ICT Operating Model Change Specialist, you will lead the transition of the approved operating model into business-as-usual operations. You will be responsible for ensuring future-state processes are fit for purpose, operationally effective, and aligned with organisational objectives while maintaining service continuity throughout the change journey.
This role requires a combination of operating model expertise, ICT service management knowledge, stakeholder engagement capability, and strong change implementation experience.
Key Responsibilities
To be successful in this role, you will demonstrate:
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
This role requires a combination of operating model expertise, ICT service management knowledge, stakeholder engagement capability, and strong change implementation experience.
Key Responsibilities
- Lead the implementation and embedding of a future-state ICT operating model.
- Design and establish ICT governance, service delivery, and operational processes.
- Translate operating model requirements into practical and sustainable ways of working.
- Define and embed roles, responsibilities, decision rights, and accountability frameworks.
- Facilitate stakeholder engagement and drive adoption across ICT and business teams.
- Identify and manage implementation risks, dependencies, and operational impacts.
- Support organisational change activities to ensure successful transition into BAU operations.
- Monitor implementation outcomes and recommend continuous improvement opportunities.
- Maintain service stability and operational effectiveness throughout the transformation.
To be successful in this role, you will demonstrate:
- Proven experience delivering ICT, technology, or target operating model transformations.
- Strong understanding of ICT governance, service delivery, operating models, and service management frameworks.
- Experience designing or implementing future-state processes and organisational operating models.
- Demonstrated ability to drive change and influence stakeholders across complex environments.
- Experience working across multiple business and technology functions.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to balance strategic objectives with practical implementation requirements.
- Experience within healthcare, digital health, hospitals, public health, or other large, complex service-based environments.
- Knowledge of ITIL, IT Service Management (ITSM), and ICT governance frameworks.
- Experience delivering large-scale business transformation, operating model, or organisational change programs.
- Consulting or advisory experience supporting technology transformation initiatives.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Frequently asked questions
Who is hiring for the Change Manager role?
Leaders is hiring for the Change Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Change Manager job located?
The Change Manager role with Leaders is based in Brisbane, QLD, AU.
What does the Change Manager role pay?
Leaders lists the Change Manager role at AUD 1,000–1,400 per month.
Is the Change Manager role full-time or contract?
This is a full time position at Leaders.
What experience level is the Change Manager role?
The Change Manager position is aimed at mid-level candidates.
How do I apply for the Change Manager role at Leaders?
Apply directly on Leaders's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.