Customer Service Representative

FRS Recruitment ·www.frsrecruitment.com

Location Shannon, Clare, Ireland
Salary EUR 29,500 - 30,500 / year
Type Full time
Level Mid
Source Shazamme
Customer Service Call Centres & Languages
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My client, a multinational in Shannon, Co Clare is looking for Italian speaking Customer Service Representatives to join their growing team.

This is a fantastic opportunity for candidates with a retail/hospitality background who are looking to transition into a corporate setting. If you have experience as a waiter, barista, cabin crew retail or sales assistant but want to make a change, this could be the role for you!

Customer Service Representative Responsibilities

Manage tasks, provide excellent service to customers and colleagues.

Learn and utilise IT tools and systems.

Become an expert in products, transit times, bookings, and tracking.

Handle complaints and claims professionally.

Analyse reports and collaborate with the team.

Stay organised with emails and tasks.

Maintain accurate intranet information.

Contribute to process development.

Escalate customer issues promptly.

Follow established standards and procedures.

Take on additional tasks as assigned.

The Customer Service Representative will have:

Previous Customer Services Experience

1-2 years experience of a fast paced service environment

Strong, proven self management / motivation skills

Demonstrable knowledge of achieving group/individual targets

Strong understanding of reporting tools and techniques

Strong PC skills including use of excel.

Strong English

Fluency in a European language is an advantage - French/German/Spanish/Portuguese/Italian/Dutch

Hours of Work:

Standard Hours; Monday – Friday:

6am - 2:30 pm

7am - 3:30 pm

8am - 4:30 pm

9am - 5:30pm (Training shift)

Benefits:

Gym Contribution

Healthcare Contribution

Incentive Scheme

Pension (after 12 months)

Hybrid working


Recruiter: Amee Mullen

Frequently asked questions

Who is hiring for the Customer Service Representative role?
FRS Recruitment is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with FRS Recruitment is based in Shannon, IE.
What does the Customer Service Representative role pay?
FRS Recruitment lists the Customer Service Representative role at EUR 29,500–30,500 per year.
Is the Customer Service Representative role full-time or contract?
This is a full time position at FRS Recruitment.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at FRS Recruitment?
Apply directly on FRS Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct