Senior Customer Service Officer
Perigon ·perigongroup.com.au
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Our Client
Our client is a well-established freight forwarding company based in Brisbane's northern suburbs. Known for their collaborative culture and impressive staff retention, they continue to expand and are now seeking a more senior customer service professional to join their growing operations team.
The Role
As a Senior Customer Service Officer, you will be the key link between a portfolio of clients and internal logistics teams, ensuring shipments are delivered accurately and on time. This role carries a higher level of ownership and autonomy than a standard CSO position and suits someone with a solid foundation in freight forwarding who is ready to take on more responsibility. Over time there is a pathway for the right person to step into a broader or supervisory capacity.
Key Responsibilities
For more information please contact Zac Smith on 0466 310 409 or email zac.smith@perigongroup.com.au
Our client is a well-established freight forwarding company based in Brisbane's northern suburbs. Known for their collaborative culture and impressive staff retention, they continue to expand and are now seeking a more senior customer service professional to join their growing operations team.
The Role
As a Senior Customer Service Officer, you will be the key link between a portfolio of clients and internal logistics teams, ensuring shipments are delivered accurately and on time. This role carries a higher level of ownership and autonomy than a standard CSO position and suits someone with a solid foundation in freight forwarding who is ready to take on more responsibility. Over time there is a pathway for the right person to step into a broader or supervisory capacity.
Key Responsibilities
- Manage a portfolio of client accounts, providing timely and accurate communication on shipment status
- Coordinate with carriers, Customs brokers and logistics partners across land, air and sea freight
- Prepare and check freight documentation and delivery orders
- Support invoicing, payment verification and accurate record keeping
- Work closely with internal teams to resolve issues and maintain service quality
- Identify opportunities to enhance client satisfaction and improve processes
- Experience in freight forwarding or customs is preferred, though strong candidates from adjacent logistics backgrounds will be considered
- Able to manage a high volume of accounts and competing priorities with confidence
- Strong communicator with the professionalism and judgment to handle client relationships independently
- Proactive, detail-oriented and reliable with a solution-focused approach
- Comfortable using Microsoft Office and logistics or freight systems
- Team player who is ready to take on more responsibility and contribute to the team around them
- $80,000 to $100,000 base salary + super, depending on experience
- Stable, growing business with long-term career pathways
- Excellent team environment with supportive leadership
- Comprehensive onboarding and ongoing development provided
For more information please contact Zac Smith on 0466 310 409 or email zac.smith@perigongroup.com.au
Frequently asked questions
Who is hiring for the Senior Customer Service Officer role?
Perigon is hiring for the Senior Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Customer Service Officer job located?
The Senior Customer Service Officer role with Perigon is based in Brisbane, QLD, AU.
Is the Senior Customer Service Officer role full-time or contract?
This is a full time position at Perigon.
What experience level is the Senior Customer Service Officer role?
The Senior Customer Service Officer position is aimed at senior-level candidates.
How do I apply for the Senior Customer Service Officer role at Perigon?
Apply directly on Perigon's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.