Digital Media Support Engineer

Digital Media Support Engineer Yoh has an exciting opportunity for a Digital Media Support Engineer to join our global media and entertainment client. This role will support the technology and infrastructure used across editing, streaming, graphics, broadcast production, video-on-demand, and digital content distribution environments.

The Digital Media Support Engineer will build, maintain, troubleshoot, and enhance systems that support daily broadcasts, live digital streams, post-production workflows, and content delivery to distribution partners. This position is ideal for an intelligent, driven, and technically curious professional who has a foundation in broadcast engineering, computer technology, or networking and is eager to continue learning in a fast-paced production environment.

The ideal candidate will have at least three years of experience supporting baseband or IP-based video environments, along with moderate computer, server, and networking skills. Previous broadcast support experience is helpful, but candidates with strong technical potential, communication skills, and a demonstrated ability to learn new technologies will also be considered.

Title: Digital Media Support Engineer
Compensation: $50-60/hr, depending on experience
Type: 1-Year Contract
Location: New York, NY
Industry: Media / Entertainment / Broadcast Technology
Schedule: Variable schedule that may include evenings, overnight shifts, weekends, and holidays

Key Responsibilities

• Build, maintain, and support post-production, editing, graphics, and digital media production environments.
• Support live broadcast, video-on-demand, radio, streaming, and digital content distribution workflows.
• Maintain and troubleshoot video routing systems and SMPTE ST 2110 IP-based media workflows.
• Support the technical infrastructure used to acquire, produce, edit, package, and distribute media content.
• Develop and implement technical solutions that improve the efficiency and reliability of content acquisition and distribution.
• Contribute to or lead system sustainment, lifecycle management, upgrade, and implementation projects.
• Build, configure, and maintain virtual machines, physical servers, workstations, and production applications.
• Partner with production and operations teams to understand business requirements and develop practical workflow solutions.
• Troubleshoot system, application, operating system, network, signal-processing, and workflow issues.
• Coordinate with technology vendors during troubleshooting, maintenance, and system implementation activities.
• Support editing, graphics, shared-storage, media asset management, and remote-production environments.
• Create technical drawings, workflow diagrams, system documentation, and user-facing instructional materials.
• Document recurring issues, technical procedures, system configurations, and operational best practices.
• Provide technical support to both technical and nontechnical users by phone, remotely, and in person.
• Participate in after-hours support and scheduled work during evenings, overnight shifts, weekends, and holidays.

Basic Qualifications

• At least three years of experience working with baseband video, IP video, signal processing, media transport, broadcast transmission equipment, or related media technology.
• Educational background or professional training in broadcast engineering, computer engineering, electronic technology, information technology, or a related technical discipline.
• Experience working in a broadcast, post-production, live production, streaming, media, or similarly time-sensitive technical environment.
• Working knowledge of computers, servers, operating systems, and networking fundamentals.
• Experience building, configuring, maintaining, or troubleshooting physical servers and virtual machines.
• Ability to troubleshoot operating system issues, application errors, boot problems, software compatibility issues, and system configuration problems.
• Understanding of video signal flow, media workflows, or content-production technology.
• Experience supporting systems used for editing, graphics creation, content management, or digital media production.
• Demonstrated troubleshooting skills using critical thinking, logical analysis, research, and prior technical experience.
• Familiarity with scripting or task automation.
• Working knowledge of Active Directory and Group Policy.
• Strong verbal and written communication skills with the ability to support both technical and nontechnical users.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced production environment.
• Ability to work independently with minimal supervision while contributing effectively within a team.
• Strong desire and demonstrated ability to learn new systems, platforms, and technologies.
• Ability to remain calm, professional, and solutions-focused while working under pressure.
• Willingness and ability to work a variable schedule that includes evenings, overnight shifts, weekends, and holidays.

Preferred Qualifications

• Working knowledge of VLANs, Layer 2 and Layer 3 networking, IP addressing, subnetting, routing tables, and domain administration.
• Understanding of cloud computing concepts, terminology, and infrastructure.
• Experience supporting SMPTE ST 2110 or other IP-based video production environments.
• Experience supporting enterprise video-routing and control systems.
• Certification or hands-on experience supporting professional editing, newsroom, shared-storage, and media asset management platforms.
• Experience configuring and troubleshooting Adobe Creative Cloud applications.
• Familiarity with shared-storage environments and media asset management systems.
• Experience with file-based media workflow automation and transcoding platforms.
• Experience supporting virtual desktop infrastructure and remote-production workflows.
• At least two years of project coordination or project management experience.
• Experience creating technical drawings, architecture diagrams, signal-flow documentation, and user instructions.
• Demonstrated ability to evaluate existing workflows and use technology to improve reliability, efficiency, and user experience.

Estimated Min Rate: $42.90
Estimated Max Rate: $61.29


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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