Application Support Engineer

Seeking Application Support Engineers with experience with Windows server and Linux administration skills. 

Job details

The Department within the Business Solutions Branch of Information Management and Technology Division (IMD) has a requirement for multiple skilled and experienced Application Support Engineers to assist with the technical support and maintenance of software applications . These resources are critical to maintaining IMD’s operational capability in support of APO operations. 

Key duties and responsibilities

• Provide systems administration, monitoring and level 2 and level 3 technical support.
• System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
• Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
• Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
• Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
• Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
• Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers.
• Adhere to established safety, security and quality standards.

The Skills Framework for the Information Age (SFIA) has been used to inform the requirements. In summary, the department seeks suitable candidates with the following relevant skillsets:

Skills/Levels:

• Delivery and operation - Technology Management - Application Support (ASUP) - Level 5
• Delivery and operation - Technology Management - System Software (SYSP) - Level 4
• Delivery and operation - Service Management - Problem Management (PBMG) - Level 5

Technical skills

Minimum 5 years’ experience supporting Government IT Systems / Relevant Microsoft certifications.


Essential criteria

• Strong technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.
• Experience with scripting languages (PowerShell) and task automation.
• Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.
• Experience working with software development teams and understanding of the Software Development Life Cycle.
• Knowledge of ITIL Incident, Problem, Change and Release Management processes.
• Strong problem-solving skill with the ability to resolve complex technical issues.

Desirable criteria

• Windows server and Linux administration skills.
• Release automation using Azure DevOps or similar tools.
• Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
• Strong communication (verbal and written) and interpersonal skills.

Contract:  12 Months Contract  with  2 x 12 month extensions 

Security Required:  NV1 - Security Clearance required 

Location  - Canberra - ON Site 

How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks

Closing date: Monday 3 August by 9am 

Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information