Portuguese CSR
JobSquad V2 ·www.thejobsquad.com
Apply directThe JobSquad Solutions Team is currently looking for a Portuguese Customer Service Rep to work at a company located in the Miami, FL area!
Job Title: Portuguese Customer Service Rep
Job Location: Miami, FL 33186
Pay and Hours for Job + Benefits: $65k - $68k per year
Job Description:
- Serve as a liaison and primary contact between the Business Development Manager, customer, and internal company staff to manage and develop business for multiple customer accounts, and to assure excellent customer service and customer satisfaction.
- Build and maintain strong relationships with potential and existing customers.
- Process purchase orders in ERP System, including verification of pricing, and facilitate shipping deadline coordination with customers and internally by participating in weekly Shipping Meetings.
- Provide documentation to customers with order status updates including Order Acknowledgments, Order Confirmations, batch records, CofAs and Bill of Ladings.
- Assist with POs, scheduling, tracking and disposition of discrepancies with customer supplied raw material, and facilitate with internal departments as applicable.
- Support Business Development to generate new business by sending samples, informational brochures, etc..
- Generate and facilitate approvals for change requests related to new products, existing products and/or change in raw material specifications and MBRs.
- Excellent written and verbal communication skills required to communicate with customers, all internal departments and management team.
- Support Marketing & Sales KPI targets including inquiries, revenue, margins, new business, forecast accuracy, customer satisfaction and over dues.
- Monitor and communicate with the lab regarding the final completion of pending COAs for products released under quarantine.
- Prepare preliminary COAs to send to the customer along with pre-shipment samples.
- Prepare spreadsheets and /or tracking tools to support in account analysis.
- Handle customer product complaints, product returns and/or credits, including the tracking and resolution
- Assist accounting in collecting payments from pre-paid accounts and overdue accounts and assist with billing discrepancies
- Able to do simple weight conversions and calculations in order to provide information to customers or potential customers.
- Order or prepare affidavits, early release letters, deviations and certifications for customers, including but not limited to GMP certificates, certificates of Free Sale, Insurance Liability Certificates
Requirements
- Two to Three years in related field.
- Computer literate (Microsoft Excel and Word).
- Working knowledge of NAV ERP is a plus
- Professional with good phone skills and a pleasant manner.
- Bilingual (English/Portuguese).
- Able to effectively communicate in English written and oral.
- Good knowledge of basic mathematical skills.
- Able to multi-task.
- Able to follow routine verbal and/or written instructions.
- Able to work under pressure and meet deadlines.
On-site position in West Kendall, 33186
Salary: $65k - $68k per year plus full benefits
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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Frequently asked questions
Who is hiring for the Portuguese CSR role?
JobSquad V2 is hiring for the Portuguese CSR position, a Shazamme client. Apply directly on the employer's career site.
Where is the Portuguese CSR job located?
The Portuguese CSR role with JobSquad V2 is based in Kendall, FL, US.
What does the Portuguese CSR role pay?
JobSquad V2 lists the Portuguese CSR role at USD 30–42 per hour.
Is the Portuguese CSR role full-time or contract?
This is a full time position at JobSquad V2.
What experience level is the Portuguese CSR role?
The Portuguese CSR position is aimed at mid-level candidates.
How do I apply for the Portuguese CSR role at JobSquad V2?
Apply directly on JobSquad V2's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.