Student Support and Attendance Officer
The KC Group ·thekcgroup.co.uk
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KC Group are recruiting on behalf of a client for 2 Student Support and Attendance Officers based in the Leeds area.
You’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.
The initial period will be around one month, with the potential for an extension. The role is paying an hourly rate of £13.50 per hour (dependent on experience), working Monday–Friday across a rota shift pattern.
Shift Pattern 1
Key responsibilities of the Student Support and Attendance Officer role include:
For more information on the role, please contact Reiss on 0121 705 0077 or at reiss@kateandco.com. If your application is unsuccessful, your CV will be kept on file for future vacancies.
You’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.
The initial period will be around one month, with the potential for an extension. The role is paying an hourly rate of £13.50 per hour (dependent on experience), working Monday–Friday across a rota shift pattern.
Shift Pattern 1
- Monday: Non-working day
- Tuesday: 8:30am - 6:00pm
- Wednesday: 11:30am - 8:00pm
- Thursday: 11:30am - 8:00pm
- Friday: 11:30am - 8:00pm
- Saturday: 9:00am - 2:00pm
- Monday: 11:30am - 8:00pm
- Tuesday: 9:00am - 5:30pm
- Wednesday: 9:00am - 5:30pm
- Thursday: 11:30am - 8:00pm
- Friday: 12:00pm - 8:00pm
Key responsibilities of the Student Support and Attendance Officer role include:
- Responding to student queries promptly and professionally
- Monitoring attendance and advising on absence-related matters
- Supporting student wellbeing and identifying safeguarding concerns
- Managing student data and contributing to reporting
- Coordinating campus activities and events
- Acting as a liaison between students and academic staff
- Experience in a student-facing, advisory, customer service, or support role
- Strong communication and interpersonal skills
- A patient, empathetic, and proactive approach
- Confidence working with data and multiple systems (CRM experience desirable)
- Ability to work both independently and as part of a team
For more information on the role, please contact Reiss on 0121 705 0077 or at reiss@kateandco.com. If your application is unsuccessful, your CV will be kept on file for future vacancies.
Frequently asked questions
Who is hiring for the Student Support and Attendance Officer role?
The KC Group is hiring for the Student Support and Attendance Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Student Support and Attendance Officer job located?
The Student Support and Attendance Officer role with The KC Group is based in West Yorkshire, GB.
Is the Student Support and Attendance Officer role full-time or contract?
This is a full time position at The KC Group.
What experience level is the Student Support and Attendance Officer role?
The Student Support and Attendance Officer position is aimed at intern-level candidates.
How do I apply for the Student Support and Attendance Officer role at The KC Group?
Apply directly on The KC Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.