Consumer Science Specialist

Position Overview
We are seeking a Consumer Science Specialist (Contract) to join our product development center in Chattanooga, TN. This role sits within the Consumer Science function, supporting innovation and product development through sensory and consumer evaluation activities.
The ideal candidate has hands-on experience in sensory science, panel management, and consumer research execution. You will play a key role in ensuring that consumer insights and sensory data are integrated into product decisions across health and wellness portfolios.
Key Responsibilities
Sensory & Consumer Testing Execution
Plan, coordinate, and execute sensory evaluation studies (descriptive, discrimination, and consumer tests)
Prepare test materials, protocols, and evaluation environments within a development center setting
Ensure accurate data collection, documentation, and adherence to study protocols
Support product benchmarking, claims substantiation, and reformulation efforts
Panel & Participant Management
Recruit, schedule, and manage consumer and trained sensory panels
Maintain panel engagement and ensure data quality through proper training and oversight Troubleshoot panel logistics and ensure smooth execution of evaluation sessions
(good to have) Moderation & Facilitation Moderate consumer sessions, including product evaluations, focus groups, and co-creation workshops
Lead innovative discussion sessions to gather actionable qualitative insights
Create a comfortable environment that encourages honest and insightful participant feedback
Data Handling & Reporting Compile, analyze, and summarize sensory and consumer data
Translate findings into clear, actionable insights for cross-functional teams (R&D, marketing, quality)
Support development of reports, presentations, and recommendations for stakeholders
Cross-functional Collaboration
Partner closely with R&D, product development, and marketing teams Contribute to innovation pipelines by integrating consumer-driven insights Ensure alignment with project timelines and business objectives
Qualifications
Required
Bachelor's degree in Food Science, Sensory Science, Consumer Science, Biology, Psychology, or related field 2 years of experience in sensory evaluation, consumer research, or product testing
Familiar with managing sensory panels or consumer testing sessions
Highly organized with attention to detail and ability to manage multiple studies simultaneously
Preferred
Experience in consumer health, personal care, or OTC products
Familiarity with sensory methodologies (e.g., hedonic testing, descriptive analysis, triangle tests) Experience working in a lab or development center environment
Facilitation/moderation skills
Working knowledge of data analysis tools (e.g., Excel, basic statistical software)
Key Skills
Sensory evaluation & test design
Panel management and recruitment
Consumer research moderation
Data interpretation and storytelling
Cross-functional collaboration
Strong communication and organizational skills
Essential Workplace Skill
Can-do attitude with a proactive, solution-oriented mindset
Self-motivated and able to work independently while managing multiple priorities in a fast-paced environment
Strong presentation and storytelling skills, with the ability to communicate insights clearly and influence stakeholders
Excellent interpersonal and facilitation skills, with confidence moderating discussions and engaging diverse participants
High level of ownership and accountability, with attention to detail and commitment to quality execution
Adaptability and flexibility in a dynamic development center environment
Collaborative team player with the ability to build strong cross-functional relationships
Curious mindset with a passion for understanding consumer behavior and product experience
Work Environment
Onsite role based in a development center in Chattanooga, TN
Hands-on, fast-paced environment supporting product innovation and evaluation
Collaborative team within a leading consumer health organization
Why Join
This is an opportunity to contribute directly to new product development and innovation for a major consumer health company, influencing products that impact millions of consumers. We believe in the power of self-care and the role it can play in creating a healthier society and a healthier planet.

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