EUC Lead

We're partnering with a leading organisation on a major managed services engagement. You'll lead, govern and continuously improve end user computing services end-to-end — spanning endpoint platforms, identity and access experience, collaboration tooling and Tier 1–3 support services in a highly regulated, always-on critical infrastructure environment.
You'll own run-and-improve outcomes measured through business-level agreements (BLAs) and experience measures (XLAs), orchestrate internal teams and third-party providers in a multi-vendor environment, chair governance and vendor performance rhythms, and engage credibly with CIOs, CISOs and operational leaders translating workplace realities into clear risks, decisions and roadmaps.

Required Skills & Experience:

• 10–15+ years' experience leading end user computing or digital workplace operations within large, complex or regulated organisations.
• Demonstrated experience running client-embedded managed service operations across EUC towers including endpoints, identity experience, collaboration and service desk.
• Proven experience engaging credibly with CIO, CISO, Operations and Risk leaders, including governance and assurance forums.
• Deep technical expertise across enterprise endpoint platforms, identity and access experience, collaboration tooling and service management disciplines (incident, problem, change, knowledge and automation).
• Strong operational discipline across service desk governance, problem management, runbook quality and automation — with proven ability to translate technical performance into business and experience outcomes (BLAs/XLAs).
• Working knowledge of SOCI obligations and critical infrastructure cyber expectations, with experience partnering with security, risk and compliance teams on audit-ready endpoint and identity controls.

This is an excellent opportunity to take ownership of high-impact digital workplace leadership at the intersection of technology, operations and risk, with flexible hybrid working arrangements and the chance to make a genuine impact.