Customer Master Data Specialist
Aequor JD ·www.aequor.com
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Customer Master Data Specialist
Remote position, but must be willing to work Eastern Standard Time hours
Principal Job Duties
Establishing and Maintaining Customer Master Data:
Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
Deliver first line customer support through phone, email & SalesForce.com, providing personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
Provide superior customer service and remain solution-driven with all customers.
Recommend new procedural solutions to improve any operational areas of focus.
Demonstrate *** leader behaviors and act as a team player in support of all operational responsibilities.
Qualifications:
Associate or bachelor's degree preferred. High School diploma required.
2 years Customer Service experience.
Knowledge and experience with SAP order to cash system functionality is preferred.
Proficient in Microsoft Office suite and web-based applications.
Phone system and Internet applications expertise.
Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
Ability to manage time.
Verbal and written communication skills, ability to speak and present customer master specific information to a wide audience.
High level of customer interaction: must be comfortable with speaking on the phone.
Problem-solving skills.
Possess a positive, outgoing, Delight the Customer attitude in all interactions.
Able to work both in a team environment and independently.
Remote position, but must be willing to work Eastern Standard Time hours
Principal Job Duties
Establishing and Maintaining Customer Master Data:
Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
Deliver first line customer support through phone, email & SalesForce.com, providing personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
Provide superior customer service and remain solution-driven with all customers.
Recommend new procedural solutions to improve any operational areas of focus.
Demonstrate *** leader behaviors and act as a team player in support of all operational responsibilities.
Qualifications:
Associate or bachelor's degree preferred. High School diploma required.
2 years Customer Service experience.
Knowledge and experience with SAP order to cash system functionality is preferred.
Proficient in Microsoft Office suite and web-based applications.
Phone system and Internet applications expertise.
Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
Ability to manage time.
Verbal and written communication skills, ability to speak and present customer master specific information to a wide audience.
High level of customer interaction: must be comfortable with speaking on the phone.
Problem-solving skills.
Possess a positive, outgoing, Delight the Customer attitude in all interactions.
Able to work both in a team environment and independently.
Frequently asked questions
Who is hiring for the Customer Master Data Specialist role?
Aequor JD is hiring for the Customer Master Data Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Master Data Specialist job located?
The Customer Master Data Specialist role with Aequor JD is based in Parsippany, NJ, US. The role is remote-friendly.
Is the Customer Master Data Specialist role remote?
Yes — the Customer Master Data Specialist position at Aequor JD is remote. Candidates based in US are preferred.
What does the Customer Master Data Specialist role pay?
Aequor JD lists the Customer Master Data Specialist role at USD 20–25 per hour.
Is the Customer Master Data Specialist role full-time or contract?
This is a full time position at Aequor JD.
What experience level is the Customer Master Data Specialist role?
The Customer Master Data Specialist position is aimed at mid-level candidates.
How do I apply for the Customer Master Data Specialist role at Aequor JD?
Apply directly on Aequor JD's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.