Customer Support Associate – Polish & English | Telecom Project

Sutherland Global ·jobs.sutherlandglobal.com

Location Sofia, Sofia City Province, Bulgaria, //23, Bulgaria
Type Full time
Level Junior
Source Shazamme
Telecom Full-time
Apply direct

Company Description:

Sutherland is a global leader in Customer Experience Management, operating in 60 countries and supporting customers in 17 languages. In Bulgaria, our 2,000+ employees work from Sofia, Varna, Burgas, and remotely.

Job Description:

About the Role
Join our team supporting customers of a leading international telecommunications provider.
You’ll provide inbound customer support via phone, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries.
No sales or upselling — your focus is on solving customer issues and delivering a great experience.

What You’ll Do

  • Handle customer inquiries through voice and non-voice channels
  • Resolve service-related issues and aim for first-contact resolution
  • Provide clear, professional, and empathetic support
  • Accurately document customer interactions
  • Follow established processes and procedures

Qualifications:

What We’re Looking For

Must-have:

  • Polish – C1
  • English – B2
  • Undergraduate, graduate, postgraduate education or equivalent
  • Strong communication and computer skills
  • Availability to work on shifts Monday–Saturday, 09:00–18:00

Nice to have:

  • Customer service, BPO, or telecommunications experience
  • Experience with CRM/ticketing systems
  • Strong problem-solving and customer-focused mindset

Additional Information:

What We Offer

  • Competitive salary + performance bonus
  • Additional health insurance
  • Food vouchers
  • Paid training and onboarding
  • Relocation support for eligible candidates moving to Sofia
  • Ongoing learning and career development
  • International and supportive work environment

Work model: Onsite – Sofia
Working hours shifts : Monday–Saturday, 10:00–19:00
Channels: Voice & mail 

Frequently asked questions

Who is hiring for the Customer Support Associate – Polish & English | Telecom Project role?
Sutherland Global is hiring for the Customer Support Associate – Polish & English | Telecom Project position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Support Associate – Polish & English | Telecom Project job located?
The Customer Support Associate – Polish & English | Telecom Project role with Sutherland Global is based in Sofia, US.
Is the Customer Support Associate – Polish & English | Telecom Project role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer Support Associate – Polish & English | Telecom Project role?
The Customer Support Associate – Polish & English | Telecom Project position is aimed at junior-level candidates.
How do I apply for the Customer Support Associate – Polish & English | Telecom Project role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct