Customer Service Representative

Sutherland Global ·jobs.sutherlandglobal.com

Location Cairo, Cairo Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate
Apply direct

Company Description:

 

 Sutherland is a leading global provider of transformative digital services and solutions, specializing in artificial intelligence, automation, cloud engineering, and advanced analytics. Collaborating with iconic global brands, our market-leading technologies and digital engineering services drive rapid innovation and scalable business transformation. With over 363 unique inventions, including 250 AI-based innovations, we deliver groundbreaking digital outcomes through our seamless "as-a-service" model. Our tailored solutions help optimize business operations, create exceptional experiences, and enable clients to achieve their strategic goals with agility.

Job Description:

 Role Description

This is a full-time on-site role, located in Cairo, Egypt, for a Customer Service Representative. Responsibilities include managing inbound and outbound customer interactions to provide support, resolving inquiries efficiently, ensuring customer satisfaction, and identifying opportunities to improve customer experience. 

Qualifications:

Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction

Ability to enhance Customer Experience and maintain high Customer Service standards

Strong communication, problem-solving, and interpersonal skills

Ability to work on-site in Cairo, Egypt, with a passion for delivering exceptional customer experiences

Fluency in English

Additional Information:

Salary starts at 17300 in addition to allowances 

Fully paid training 

Guaranteed KPIs for 3 months 

Social insurance 

Medical insurance 

Frequently asked questions

Who is hiring for the Customer Service Representative role?
Sutherland Global is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with Sutherland Global is based in Cairo, US.
Is the Customer Service Representative role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct