Technical Assistance Specialist

Our client is a global manufacturer of advanced industrial machinery, supplying market-leading equipment to customers across a wide range of manufacturing sectors. Due to continued growth, they are looking to appoint a Technical Support Engineer to join their UK technical support team.

Working with cutting-edge automated machinery, you'll provide remote technical support to customers and field service engineers, using your electrical, mechanical and software knowledge to diagnose faults, resolve technical issues and deliver first-class customer service in a varied role where no two days are the same.

Technical Support Engineer Responsibilities

• Provide remote technical support to customers and field service engineers.
• Diagnose mechanical, electrical, CNC and software-related faults.
• Support customers via telephone, email and remote diagnostic systems.
• Analyse machine alarms and identify effective technical solutions.
• Escalate complex issues to specialist engineering teams where required.
• Assist customers during machine installation, commissioning, operation and maintenance.
• Manage technical support cases and maintain accurate service records.
• Identify spare parts requirements and assist with service planning.
• Work closely with Service, Engineering and Sales teams to ensure excellent customer support.
• Contribute to continuous improvement initiatives and technical knowledge sharing.
• Deliver a professional, customer-focused service with excellent response times.

About You

Ideally, as a Technical Support Engineer, you’ll have experience working with industrial machinery, automation equipment, or CNC systems.

You will have:

• Experience as a technical support engineer, maintenance or field service engineering role.
• Strong electrical and mechanical fault-finding ability.
• Experience diagnosing industrial machinery or automated equipment.
• Knowledge of PLCs, CNC machinery or industrial control systems would be advantageous.
• Excellent communication and customer service skills.
• The ability to prioritise multiple technical support cases.
• A proactive and solution-focused approach.

What’s on Offer

• Salary up to £40,000
• Comprehensive training in specialist machinery and systems.
• Opportunity to work for a globally recognised engineering manufacturer.
• Supportive and collaborative technical team.
• Excellent career progression opportunities.
• Company benefits package.

If you’re an engineer looking to move into a technical support environment where you can use your technical expertise to help customers and colleagues, we’d love to hear from you.