eCommerce Specialist Japan

AVAST Software (www.avast.com), maker of the world's most popular antivirus, protects over 400 million computers and mobile devices with our security applications. In business for 30 years, AVAST is one of the oldest companies in the computer security business, with a portfolio covering everything from free antivirus for PC, Mac, and Android, to premium suites and services for business – offered in about 40 languages.
Headquartered in Prague, Czech Republic, with offices in the U.S., Europe, and Asia, AVAST Software employs some of the brightest new talent in the IT industry, from around 30 different nations.
For our Japan office we are looking for

eCommerce Specialist

What you will do:

• Drive the Online Consumer Sales for Japan and be responsible for its significant growth.
• Create and execute online promotions, optimizations and A/B testing in order to improve Sales and the user experience.
• Become the right hand of our Country Manager.
• Drive the top of the funnel via PPI, partnerships and improve organic traffic through awareness initiatives.
• Implement tailored multi-channel online marketing campaigns for the Japanese market
• Optimize the online customer experience including website, checkout process, in-product messaging, sales messages, pricing, and payment methods to match expectations
• Work cross-functionally with other globally spread departments (Product Management, Operations, Marketing, PR, Business Intelligence, Customer Care) to ensure high user engagement
• Track performance for Japan and report on results and action plans

Key accountabilities and decision ownership:

• Installed base Sales & Marketing ownership and management for Avast PC and Mac user base
• Delivering creative promotional programs, and achieving the desired sales objectives
• Measuring and optimizing programs for continuous improvement
• Working cross-functionally and with the operations team in Europe to deliver all programs
• Designing and managing a promotional calendar for installed base digital marketing
• Analyzing data from other countries and Japanese results to gain insights on the effectiveness
• Proposing new methods for reaching and engaging with our installed base to gain loyalty and expand the value of each customer
• Designing messaging and sales offers for customers
• Working with sales operations to stage and process promotions
• Microsoft Office, Hadoop

Key performance indicators:

• Achieving revenue targets
• Achieving user acquisition targets (both free and paid users)
• Customer satisfaction with the Avast experience

Must have qualifications:

• Over 3 years experience in e-Commerce or Online Sales
• Native Japanese and fluent in English
• Understanding of local and online market dynamics
• Knowledge of digital marketing and the tools used in online/e-commerce
• Experience with Web Analytics software (Google Analytics or Adobe Analytics preferred). Comfortable with typical business metrics such as close rate, CTR, AOV, etc.
• Self-motivated with a strong drive for success.
• Experience with your e-commerce management & pricing decisions
• The ability to work to tight deadlines gracefully
• Ability to get things done and move things forward internally and externally

Crucial soft skills:

• Strong drive to hit or exceed targets
• Organizational and coordination skills along with multi-tasking capabilities to get things done in a fast-paced environment
• Strong Sales & Marketing judgment
• Good decision-making skills
• Strong communication, presentation and interpersonal skills and ability to negotiate and influence others
• Comfortable and confident working with employees at all levels of the organization, across geographies and cultures
• High level of detail orientation and outstanding organizational skills
• Strong problem-solving skills
• Relationship building and collaboration with diverse cross-functional teams

We are offering:

• A great job in an international team of a growing and very successful global tech company
• An exciting product portfolio
• Opportunities for professional growth
• The dynamic international work environment
• Competitive performance-based salary