AI研发工程师（Rag苏州）
Zoom ·careers.zoom.com
Apply direct我们正在打造下一代 AI 原生知识平台，利用大型语言模型（LLM）的强大能力，帮助企业轻松访问和检索内部知识。
你将加入一个高速发展的工程团队，构建可扩展、安全且智能的Agentic Retrieval基础设施，为企业级搜索、AI 助手以及知识发现体验提供核心动力。
你将与世界级的工程师、设计师和产品专家协作，共同定义“AI 驱动的企业搜索”真正意味着什么。作为核心工程师，你将参与实时文档处理管道、向量数据库以及基于权限的检索系统的开发，不断推动大规模 LLM 应用系统的边界。
岗位职责：
1.设计并实现可扩展的 Agentic Retrieval 系统，实现对内部内容（会议、消息、文档、白板、视频等）的实时问答能力。
2.构建稳健的数据摄取与索引管道，支持半结构化数据源，并实现细粒度、基于权限的访问控制。
3.开发高效的 API 与后端系统，支持查询、检索与排序功能。
4.与机器学习/NLP 工程师协作，迭代嵌入模型并提升搜索质量。
5.确保整个数据检索与增强系统在可靠性、低延迟与可扩展性方面表现卓越。
6.持续监控系统性能，并优化在真实负载下的高吞吐量、低延迟处理能力。
任职要求：
1.本科及以上学历，4 年以上Java、Python、Golang、K8s开发经验或分布式系统工程经验。
2.具备 AI 工具的高效使用习惯与结果导向思维。
3.有大规模数据摄取管道的设计与运营经验（如消息队列、向量数据库、Temporal、Elasticsearch 等）。
4.有构建高可用、多租户后端服务的实战经验。
5.熟悉文档级权限建模与安全数据处理实践。
6.熟练掌握云原生工具，例如 Docker、Kubernetes 和 AWS。
加分项：
1.有外企及跨国协作经验者优先。
2.具备良好的产品意识，能够从用户角度提出改进建议。
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.