Technical Account Manager - MSP/MSSP - Client Strategy & Technology Advisory!

Saul Recruitment - Specialising in recruiting top MSP/Cloud talent across Oz & NZ!

Looking for a role where you can combine your technical expertise with client relationship management, strategic consulting and technology leadership?

• Up to $130k Base + Super + Training!
• Sydney - Hybrid
• Own key client relationships, shape technology roadmaps and influence strategy!

This is an opportunity to join a well-established MSP/MSSP that has built a strong reputation for exceptional client service, trusted advice and long-term partnerships.

You'll become the trusted advisor for a portfolio of clients, helping them get more value from their technology investments while ensuring service excellence across every interaction.

This role suits someone who enjoys building relationships, solving business challenges and influencing technology outcomes.

Why This Opportunity Stands Out:

• Own client relationships - Become the trusted technology advisor for a portfolio of businesses.
• Strategic influence - Lead technology roadmap discussions and guide long-term IT decisions.
• Varied environment - Work across multiple industries, technologies and business challenges.
• Strong technical team behind you - Collaborate with experienced engineers, project teams and specialists.
• Career progression - Develop your commercial, consulting and leadership skills.
• Hybrid flexibility - Balance office, home and client engagement.

This is a business that values proactive thinking, accountability and people who genuinely care about delivering great outcomes for clients.

What You'll Be Doing:

• Managing and growing relationships across a portfolio of clients
• Acting as the primary point of contact for technology advice and service delivery
• Leading regular client review meetings and roadmap discussions
• Identifying risks, gaps and improvement opportunities across client environments
• Working closely with engineering and project teams to ensure successful outcomes
• Managing escalations and driving issues through to resolution
• Assisting with solution design, project recommendations and technology planning
• Presenting recommendations to key stakeholders and decision-makers
• Supporting project scoping and technical proposals
• Maintaining accurate documentation and account records
• Visiting client sites when required

What You'll Bring:

• Previous experience in a Technical Account Manager, Service Delivery Manager, Senior Engineer or similar role
• MSP experience managing multiple client environments
• Strong relationship management and stakeholder engagement skills
• Commercial awareness and the ability to identify opportunities for improvement
• Excellent communication skills with both technical and non-technical audiences
• Strong organisational skills and the ability to manage competing priorities
• A proactive approach with a strong sense of ownership and accountability
• Passion for delivering outstanding customer experiences

Tech Environment Experience Across a Mix of:

• Microsoft 365 (Exchange Online, SharePoint, Teams)
• Azure & Entra ID
• Intune & Endpoint Management
• Cyber Security Solutions (Microsoft Defender, MDR)
• Backup & Disaster Recovery
• Networking, Firewalls & VPNs
• Cloud Infrastructure & Business Connectivity
• Service Management Platforms

Highly Regarded:

• Microsoft Certifications
• ITIL Knowledge
• Cyber Security Experience
• Experience presenting technology recommendations to business stakeholders
• Previous consulting or advisory experience

What's In It For You?

• Join a respected and growing MSP/MSSP
• Build long-term relationships with business leaders
• Influence technology strategy and business outcomes
• Work alongside highly skilled technical professionals
• Exposure to modern cloud and security technologies
• Ongoing professional development and training
• Flexible hybrid working arrangements
• Clear opportunities for career progression

This is a fantastic opportunity for a technically strong professional who enjoys working closely with clients, building trusted relationships and helping organisations get the best from their technology.

Referral Bonus! Know someone who would be perfect? Refer them and receive $2,000 if they're successfully placed!