Senior Project Manager

Hydrogen Group ·www.hydrogengroup.com

Location Sydney, New South Wales, Australia
Salary AUD 1,000 - 1,100 / month
Type Full time
Level Senior
Source Shazamme
Business Transformation
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Senior Project Manager – Voice of Customer

Day rate: $1000-$1100

6-month initial contract
Sydney or Melbourne

Organisation

  • We're partnering with a leading Australian organisation undertaking a major customer experience transformation and are seeking an experienced Senior Project Manager to lead the delivery of a high-profile Voice of Customer (VoC) program.
  • This is a unique opportunity to take ownership of a strategic initiative from Discovery through to Delivery, helping reshape how millions of customers interact with digital products and services.

Role

  • You will lead a large-scale customer experience transformation, overseeing platform implementation, data migration and stakeholder engagement across both business and technology teams.
  • This role requires someone who is equally comfortable leading executive discussions as they are driving day-to-day project delivery.

Responsibilities

  • Lead the end-to-end delivery of a Voice of Customer transformation program.
  • Manage the project through Discovery, Planning, Delivery and Implementation.
  • Translate customer insights and analytics into tangible project outcomes.
  • Deliver a platform implementation and associated data migration.
  • Engage senior business, technology and executive stakeholders throughout the program.
  • Manage project governance, risks, budgets, reporting and delivery milestones.
  • Champion a customer-first approach across all workstreams.

Experience

  • Proven Project Management experience delivering Voice of Customer or Customer Experience programs.
  • Superannuation industry experience (essential) with an understanding of member journeys, regulatory obligations and key vendor ecosystems.
  • Strong experience leading technology implementation and data migration projects.
  • Experience working with Voice of Customer platforms such as Qualtrics (highly desirable).
  • Exceptional stakeholder management skills with experience engaging senior executives.
  • A hands-on delivery style with the ability to move seamlessly between strategic planning and execution.
  • Strong governance, reporting and project delivery capability.

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Frequently asked questions

Who is hiring for the Senior Project Manager role?
Hydrogen Group is hiring for the Senior Project Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Project Manager job located?
The Senior Project Manager role with Hydrogen Group is based in Sydney, NSW, AU.
What does the Senior Project Manager role pay?
Hydrogen Group lists the Senior Project Manager role at AUD 1,000–1,100 per month.
Is the Senior Project Manager role full-time or contract?
This is a full time position at Hydrogen Group.
What experience level is the Senior Project Manager role?
The Senior Project Manager position is aimed at senior-level candidates.
How do I apply for the Senior Project Manager role at Hydrogen Group?
Apply directly on Hydrogen Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct