Collections Specialist
Yoh Idibu ·jobs.yoh.com
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Collections Specialist
Dallas, TX (Hybrid)
2+ month contract
Position Summary
The Collections Specialist will be responsible for the timely collection of customer receivables within a SaaS and services-based environment. This position will manage an assigned portfolio of customer accounts, resolve payment and billing issues, support accurate AR aging, and help optimize cash flow while maintaining strong customer relationships.
The ideal candidate will bring hands-on collections and accounts receivable experience, strong communication skills, and the ability to work cross-functionally with Billing, Revenue, Accounting, Customer Success, and other internal stakeholders. Experience working in a SaaS, subscription, or services-based business is strongly preferred.
Key Responsibilities
Qualifications
Estimated Min Rate: $21.00
Estimated Max Rate: $30.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.
Dallas, TX (Hybrid)
2+ month contract
Position Summary
The Collections Specialist will be responsible for the timely collection of customer receivables within a SaaS and services-based environment. This position will manage an assigned portfolio of customer accounts, resolve payment and billing issues, support accurate AR aging, and help optimize cash flow while maintaining strong customer relationships.
The ideal candidate will bring hands-on collections and accounts receivable experience, strong communication skills, and the ability to work cross-functionally with Billing, Revenue, Accounting, Customer Success, and other internal stakeholders. Experience working in a SaaS, subscription, or services-based business is strongly preferred.
Key Responsibilities
- Manage an assigned portfolio of customer accounts and drive timely collection of outstanding receivables.
- Proactively contact customers regarding upcoming and past-due balances through phone and email.
- Negotiate payment arrangements, coordinate payment plans, and appropriately escalate delinquent accounts.
- Track collection activity, customer commitments, disputes, and follow-up actions through resolution.
- Review contract terms, billing schedules, and payment obligations within a SaaS environment.
- Partner with Billing, AR, Revenue, and Accounting teams to resolve invoice discrepancies, contract issues, unapplied cash, short payments, offsets, and credit balances.
- Identify situations where delinquency is being driven by billing or contractual issues rather than customer payment intent and route those issues appropriately.
- Investigate and coordinate resolution of customer disputes involving pricing, invoicing, or service delivery.
- Maintain accurate documentation of collection efforts, correspondence, disputes, and account status.
- Support AR reporting, aging analysis, reconciliations, audit requests, and internal control requirements.
- Assist with legacy AR cleanup and other remediation initiatives.
- Identify recurring collection issues and recommend opportunities to improve processes, automation, and the customer experience.
- Help reduce Days Sales Outstanding (DSO), aged receivables, and overall past-due balances.
Qualifications
- 3+ years of experience in Collections, Accounts Receivable, Customer Billing, or a related function.
- Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent professional experience.
- Strong understanding of collections best practices and customer account management.
- Excellent written and verbal communication skills with the ability to handle sensitive customer conversations professionally.
- Strong organizational skills, attention to detail, and follow-through.
- Ability to work effectively across Billing, AR, Accounting, Revenue, and Customer Success teams.
- Experience within a SaaS, subscription, or services-based organization.
- Exposure to ASC 606 or revenue-recognition environments.
- Experience with ERP or billing platforms such as Oracle, Zuora, or similar systems.
- Experience supporting AR remediation, collections transformation, or legacy aging cleanup.
- Results-driven and persistent
- Professional and diplomatic communicator
- Highly organized and detail-oriented
- Strong cross-functional collaborator
- Comfortable working within established policies, controls, and audit requirements
- Reduction in past-due AR balances and accounts aged 90+ days.
- Improved DSO and overall cash collections.
- Faster resolution of billing disputes, unapplied cash, and credit balances.
- Accurate and audit-ready collections documentation.
- Strong internal and external stakeholder relationships.
Estimated Min Rate: $21.00
Estimated Max Rate: $30.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.
Frequently asked questions
Who is hiring for the Collections Specialist role?
Yoh Idibu is hiring for the Collections Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Collections Specialist job located?
The Collections Specialist role with Yoh Idibu is based in Dallas, TX, US. The role is hybrid-friendly.
Is the Collections Specialist role remote?
Yes — the Collections Specialist position at Yoh Idibu is hybrid. Candidates based in US are preferred.
Is the Collections Specialist role full-time or contract?
This is a full time position at Yoh Idibu.
What experience level is the Collections Specialist role?
The Collections Specialist position is aimed at mid-level candidates.
How do I apply for the Collections Specialist role at Yoh Idibu?
Apply directly on Yoh Idibu's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.