Epic Willow Ambulatory Analyst
Talent Groups ·www.talentgroups.com
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Duration: 12 months to start
Job Description
Retail Pharmacy Application Support
Job Description
- This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization
- The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity
- The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point-of-sale–related integrations
- This role operates in a high volume, production-focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput
Retail Pharmacy Application Support
- Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows
- Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability
- Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts
- Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment
- Partner closely with Retail Pharmacy Operations and leadership to:
- Identify workflow inefficiencies and opportunities for improvement
- Support new store openings, workflow changes, and operational initiatives
- Ensure system configuration aligns with day to day pharmacy operations
- Serve as a subject matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.
- Participate in integrated testing, retail workflow validation, and upgrade readiness activities
- Support cutover planning, go?live execution, and stabilization for retail pharmacy changes and enhancements
- Validate system behavior in production-like scenarios to ensure workflows function as expected under real-world volume and timing constraints
- Support workflows that integrate Willow Ambulatory with third-party retail pharmacy systems, dispensing hardware, and external vendor platforms
- Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail?impacting issues
- Understand cross?system dependencies and escalate issues appropriately when retail pharmacy workflows are affected
- Collaborate periodically with the Willow Inpatient team to support:
- Shared medication records and enterprise build alignment
- Cross?application initiatives or upgrades impacting both inpatient and ambulatory pharmacy
- Participate in knowledge sharing and standardization efforts across pharmacy IT teams
- Independently manage assigned tasks and small?to?medium retail pharmacy initiatives
- Balance enhancement work with production support and time?sensitive retail pharmacy issues
- Provide clear status updates, identify risks, and escalate operational concerns as needed
- Create and maintain build documentation, workflow descriptions, test artifacts, and support materials
- Follow enterprise intake, change control, and documentation standards
- Contribute to continuous improvement of retail pharmacy system support processes
Qualifications
- Education - Associates Degree
- Microsoft Office Proficiency
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Frequently asked questions
Who is hiring for the Epic Willow Ambulatory Analyst role?
Talent Groups is hiring for the Epic Willow Ambulatory Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the Epic Willow Ambulatory Analyst job located?
The Epic Willow Ambulatory Analyst role with Talent Groups is based in Boston, MA, US. The role is onsite-friendly.
Is the Epic Willow Ambulatory Analyst role remote?
Yes — the Epic Willow Ambulatory Analyst position at Talent Groups is onsite. Candidates based in US are preferred.
What does the Epic Willow Ambulatory Analyst role pay?
Talent Groups lists the Epic Willow Ambulatory Analyst role at USD 78–88 per hour.
Is the Epic Willow Ambulatory Analyst role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the Epic Willow Ambulatory Analyst role?
The Epic Willow Ambulatory Analyst position is aimed at mid-level candidates.
How do I apply for the Epic Willow Ambulatory Analyst role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.