Lettings Coordinator

We are currently recruiting for a Lettings Coordinator to join a well-established organisation within the housing sector on an initial temporary assignment, with the potential for extension.

This is a full-time role, working Monday to Friday, based onsite in the Norwich area. The successful candidate will play a key role in managing empty homes and coordinating the lettings process, ensuring properties are turned around efficiently and customers receive an excellent service throughout their journey.

As a Lettings Coordinator, you will work as part of a busy and customer-focused team, overseeing the "key to key" process from end of tenancy through to sign-up and post-tenancy administration, helping to minimise void periods and maximise customer satisfaction.

Key Responsibilities of the Lettings Coordinator:

• Manage the end-to-end lettings process for empty properties, ensuring homes are let within agreed targets and service standards
• Act as a first point of contact for customers, colleagues, contractors, and external agencies, providing a professional and responsive service
• Coordinate all office-based activities from end of tenancy through to new tenancy sign-up and post-tenancy administration
• Liaise with internal departments and third-party contractors to ensure properties are ready to let as quickly as possible
• Arrange inspections, viewings, and appointments with outgoing and incoming customers
• Assess applicants' suitability for available properties, including obtaining references where appropriate
• Raise and monitor repairs and void works, ensuring work is completed within agreed timescales
• Maintain accurate records and update systems in line with company policies and procedures
• Monitor performance against KPIs and contribute to achieving team targets
• Identify opportunities to improve processes and enhance the customer experience

What we're looking for in a Lettings Coordinator:

• Previous experience within lettings, housing, allocations, voids, property administration, or a similar customer-focused environment
• Excellent organisational skills with the ability to manage a busy and varied workload
• Strong communication skills, both written and verbal
• Experience working with multiple stakeholders and building effective working relationships
• High attention to detail and strong administrative skills
• Ability to work to deadlines and performance targets
• A proactive, positive, and customer-focused approach

Desirable:

• Experience working within social housing or a regulated housing environment
• Knowledge of lettings, voids, allocations, or tenancy processes
• Experience coordinating repairs or contractor activity

Why Apply for the Lettings Coordinator Role?

• Immediate start available
• Monday to Friday working pattern
• Opportunity to gain experience within a reputable organisation
• Potential for contract extension
• Work within a supportive and collaborative team environment

  
For more information on the Lettings Coordinator role, contact Reiss on 0121 705 0077 or email reiss@kateandco.com.
If unsuccessful, your CV will be kept on file for future opportunities.