Customer Service Representative
Mayday Recruitment ·www.maydayrecruitment.com
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MAYDAY Recruitment is partnering with a globally recognised leader in travel insurance and assistance services, seeking confident and customer-focused Customer Service Consultants to join their Brisbane CBD Contact Centre team.
This is an exciting opportunity to join a supportive, close-knit team where you'll be helping customers through some of life's unexpected moments, where empathy, patience and genuine care really matter.
Why You'll Love This Opportunity
You'll be part of a busy Contact Centre team supporting customers throughout their travel journeys. No two conversations will necessarily be the same, so you'll need to combine excellent customer service with empathy, problem-solving and strong attention to detail.
Your day to day will include:
What We're Looking For
We're looking for people who genuinely enjoy helping others and can bring a calm, caring and solutions-focused approach to every conversation.
You'll bring:
This is an exciting opportunity to join a supportive, close-knit team where you'll be helping customers through some of life's unexpected moments, where empathy, patience and genuine care really matter.
Why You'll Love This Opportunity
- Join a globally recognised insurance and assistance provider with a strong reputation in the market
- 6-month full-time contract with an immediate start available
- Brisbane CBD location, conveniently located close to public transport
- $38.89 per hour + super, paid weekly
- Rotating roster between 6:00am – 8:00pm on weekdays and 6:00am – 4:00pm on weekends
- Opportunity to win awards and competitions
- Weekend coverage approximately 1 weekend in 4, working either Saturday or Sunday
- Comprehensive training and hands-on support to set you up for success
- Laptop and all required equipment provided
You'll be part of a busy Contact Centre team supporting customers throughout their travel journeys. No two conversations will necessarily be the same, so you'll need to combine excellent customer service with empathy, problem-solving and strong attention to detail.
Your day to day will include:
- Handling inbound customer enquiries with professionalism and genuine empathy
- Assisting customers who may be experiencing stressful or unexpected situations, including breakdowns, vehicle support or insurance-related queries
- Navigating multiple systems simultaneously while maintaining attention to detail
- Recording customer interactions accurately and maintaining high service standards
What We're Looking For
We're looking for people who genuinely enjoy helping others and can bring a calm, caring and solutions-focused approach to every conversation.
You'll bring:
- Previous call centre or phone-based customer service experience is highly regarded
- Confidence navigating multiple systems while speaking with customers
- Excellent communication and active listening skills
- Demonstrated empathy and the ability to handle sensitive, emotional or difficult conversations
- Excellent attention to detail and accuracy
Frequently asked questions
Who is hiring for the Customer Service Representative role?
Mayday Recruitment is hiring for the Customer Service Representative position. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with Mayday Recruitment is based in Brisbane, QLD, AU.
Is the Customer Service Representative role full-time or contract?
This is a full time position at Mayday Recruitment.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at Mayday Recruitment?
Apply directly on Mayday Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.