Key Acccount Manager

Key Account Manager

Summary of Position

The Key Account Manager's primary responsibilities are to ensure an exceptional experience for assigned clients, and to work with the recruitment team to meet clients' temporary and direct placement staffing needs.

Reports to: Market Manager

Essential Duties & Responsibilities

• Oversee account service, building and fostering relationships with client contacts to

ensure an exceptional client experience.

• Manage internal coordination of staffing service delivery to assigned clients.

• Build trust through consistent connection and follow up with clients, learning their culture,

interview process, and benefits to serve as an extension of their own HR team.

• Maintain up-to-date knowledge of client's business as well as greater economic market

trends, anticipating needs and proactively identifying other ways to offer services.

• Create account plan to strategically approach new opportunities to service existing

clients and generate referral leads.

• Achieve milestone account management metrics progressively through first year and

ongoing.

• Build supportive and reciprocal relationships with branch recruitment and operation

teams to ensure collaborative efforts to meet client expectations.

• Actively source, screen and skill market top talent when needed.

• Comply with all company safety guidelines and processes, reporting known safety issues,

including near misses, accidents and potential concerns, to the appropriate supervisor or

member of the risk department.

• All other duties as assigned.

Qualifications

• High school diploma or GED required. Senior level business development and/or client retention experience in staffing preferred. Previous sales or account management experience beneficial or comparable education and experience.

• Ability to effectively communicate with a wide range of professionals.

• Exceptional customer/client service and business ethics skills.

• Excellent interpersonal skills, including high emotional intelligence, the ability to gain

acceptance of ideas, and the ability to build trust.

• Highly adaptable to change.

• Ability to maintain stable performance under pressure or opposition.

• Demonstrated negotiation skills.

2

Physical Demands

Must be able to remain in a stationary position 50% of the time. Needs to occasionally move about the inside of the office to access file cabinets, office machinery, etc. and bend or stand as necessary. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally positions self to move boxes or equipment weighing 25 pounds or less. Frequently communicates with fellow employees, clients, associates, etc. Must be able to perceive objects at a distance and up close.

Exempt Status

Exempt

Disclaimer

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain the complete comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Nesco Resource and affiliates provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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