IT Support Specialist

IT Support Specialist

Irvine, CA (100% on-site)

Duration: initial 12-month contract

Pay: $38-43/hr




We are seeking an experienced IT Support Specialist to deliver exceptional end-user support, maintain reliable day-to-day IT operations, and help ensure a seamless technology experience across the organization.




This position is ideal for a customer-focused IT professional who enjoys troubleshooting technical issues, supporting employees in a fast-paced environment, and contributing to continuous service improvements.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for end-user incidents and service requests.
• Diagnose and resolve hardware, software, operating system, networking, and application issues across Windows and macOS environments.
• Support laptops, desktops, mobile devices, conferencing solutions, VPN connectivity, and business applications.
• Process user account and access requests, including password and multi-factor authentication resets, application permissions, and group access, following established security procedures.
• Coordinate onboarding and offboarding activities, including device provisioning, account setup, and equipment recovery.
• Maintain accurate ticket documentation, including troubleshooting steps, status updates, and resolution details within the organization's IT service management platform.
• Communicate effectively with end users by providing timely updates and ensuring issues are resolved through completion.
• Escalate complex issues to appropriate technical teams with detailed documentation and troubleshooting findings.
• Support endpoint lifecycle management, including device deployment, inventory management, refresh initiatives, and asset returns.
• Contribute to internal knowledge base articles and self-service documentation to improve support efficiency.
• Identify recurring technical issues and recommend process improvements or automation opportunities to enhance service delivery.

Required Qualifications

• 2–4 years of experience in an IT Support, Service Desk, Help Desk, or End-User Support role.
• Strong troubleshooting skills supporting Windows and macOS operating systems.
• Experience supporting identity management and endpoint management platforms such as Google Workspace, Microsoft Entra ID (Azure AD), Okta, Microsoft Intune, JAMF, or similar technologies.
• Experience working with IT service management (ITSM) platforms such as ServiceNow, Jira Service Management, or comparable ticketing systems.
• Excellent customer service, interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities while consistently meeting service level expectations.
• Experience supporting both onsite and remote employees.
• Working knowledge of ITIL principles, including incident management, request fulfillment, escalation, and knowledge management.
• Strong organizational skills with a detail-oriented, process-driven approach.

Preferred Qualifications

• Experience supporting enterprise collaboration and conferencing technologies.
• Familiarity with endpoint lifecycle management and asset tracking.
• Demonstrated ability to identify opportunities for process improvement and operational efficiency.
• Experience working in a collaborative, cross-functional IT environment.

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