Customer Service Specialist Cairo - Egypt [Col]

Sutherland Global ·jobs.sutherlandglobal.com

Location Cairo, Cairo Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate
Apply direct

Company Description:

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.

Job Description:

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:
📞 Handling customer interactions with efficiency and empathy.
🛠️ Providing tailored solutions to meet customer needs.
🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette.
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

Qualifications:

🚀 We’re Hiring Talented People! 🌟
Fresh Grads & Dropouts are welcome to apply! 🎓
🔑 What we’re looking for:
✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧
✅ Strong skills in Customer Service & Customer Support 🤝
✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯
✅ Problem-solving, active listening, & attention to detail 👂💡
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️
✅ Flexibility with night & overnight shifts is essential 🌙
✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬
💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Frequently asked questions

Who is hiring for the Customer Service Specialist Cairo - Egypt [Col] role?
Sutherland Global is hiring for the Customer Service Specialist Cairo - Egypt [Col] position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Specialist Cairo - Egypt [Col] job located?
The Customer Service Specialist Cairo - Egypt [Col] role with Sutherland Global is based in Cairo, US.
Is the Customer Service Specialist Cairo - Egypt [Col] role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer Service Specialist Cairo - Egypt [Col] role?
The Customer Service Specialist Cairo - Egypt [Col] position is aimed at mid-level candidates.
How do I apply for the Customer Service Specialist Cairo - Egypt [Col] role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct