Compliance Case Coordinator (Medical)

Case Coordinator Job Description

Number of Openings:
Two (2)

Remote/Onsite:
Onsite with some remote possible. Must live in the Nashville area.

Location Address:
Nashville, TN 37203

Shift:
Monday – Friday, 7:30 AM – 4:00 PM or 8:00 AM – 4:30 PM

Key Traits/Experience Desired by the Manager

1. Collegiate-Level Writing: Strong ability to write legal closeout memos.
2. Executive-Level Communication: Must possess critical thinking and the ability to write at an executive level.
3. Confidentiality: Ability to maintain absolute confidentiality.
4. Relevant Experience: Background in healthcare, regulatory compliance, human resources, or a related field.

Position Details

Job Title:
Case Coordinator

Reports To:

• Direct: Case Manager
• Matrix: Assistant Vice President

Direct Reports:
None

Position Summary

The Case Coordinator supports the Case Manager in managing and overseeing investigations conducted by the Ethics and Compliance department throughout the lifecycle of the investigation, from intake to resolution.

Major Responsibilities

1. Complaint Intake & Administration:

   • Handle complaints or concerns reported via the Healthcare Ethics Line, written correspondence, phone, email, or company portals.
   • Ensure timely and consistent processing of complaints.
   • Document all interactions and incorporate relevant records in case files.

2. Investigation Tracking:

   • Maintain and update the status of open investigations.
   • Communicate regularly with investigators regarding progress.
   • Ensure cases are appropriately closed in the case management system.

3. Legal Hold Maintenance:

   • Track and manage cases flagged for legal purposes.
   • Coordinate file transfers and recalls for compliance with Legal Hold notifications.

4. Reports and Documentation:

   • Prepare case summaries, statistical reports, and administrative documents as needed.
   • Assist with content creation for presentations, training, and educational purposes.

5. Other Duties:

   • Adhere to the Healthcare Code of Conduct and Mission and Value Statement.

Qualifications

Education:

• Bachelor's Degree (Required).

Experience:

• 5 years in healthcare, regulatory compliance, human resources, or a related field (Required).
• Equivalent combinations of education and experience may be considered.

Licenses/Certifications:

• None required.

Knowledge, Skills, and Abilities

• Communication: Excellent written and verbal communication in both in-person and virtual environments.
• Technical Proficiency: Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and case management systems.
• Analytical Skills: Preferred experience with data analytics for trend analysis.
• Independence: Ability to work independently in a fast-paced environment while collaborating effectively with colleagues.
• Commitment to Excellence: Strong alignment with mission, values, and dedication to service quality.

Travel Requirements

• Occasional Travel: Travel may be required from time to time but not on a regular basis.