ICT Support Officer (Information Technology)

Administration Officer – ICT (Part-Time)
Location: Bankstown 
Hours: 25 hours per week (on-site only – no hybrid arrangement)
Work pattern: Flexible across 4 or 5 days to accommodate caring duties, study or other commitments
Rate: 49.32 per hour + Super
Example: 9:00am–3:00pm daily or an agreed alternative arrangement

Key Responsibilities

• Raise requisitions and purchase orders, and reconcile invoices in line with ICT procurement processes and delegations.
• Provide administrative and operational support to the ICT unit, with a strong focus on customer service.
• Manage procurement activities including requesting quotes, raising orders and processing invoices.
• Generate and manage documents such as Excel worksheets, briefing notes, reports, presentations and correspondence.
• Take meeting minutes and prepare agendas and supporting documentation.
• Register, manage and maintain ICT information and records using Council’s document management systems.
• Create and maintain databases and spreadsheets to support continuity of ICT operations.
• Assist the Service Desk and wider ICT team with phone enquiries and walk-in requests as required.
• Support budget preparation, monitoring and reconciliation.
• Assist with procurement, contract management, and asset management (hardware and software).
• Support ICT staff with information coordination, documentation, procedure development and risk mitigation activities.
• Develop practical end-user knowledge of ICT systems supported by the unit.
• Analyse internal processes and user trends to identify and suggest productivity improvements.

Essential Experience and Qualifications

• Tertiary qualification in Business Administration or demonstrated equivalent relevant experience.
• Extensive experience in office administration and operational support roles.
• Demonstrated experience using PC software including Windows, Microsoft 365, Microsoft Cloud and email systems.
• Strong organisational, problem-solving and analytical skills.
• Proven ability to handle complaints effectively and professionally.
• Excellent communication, collaboration and negotiation skills with a strong customer service focus.
• Demonstrated commitment to Council’s values.
• Current Class C Driver Licence.

Desirable Experience and Qualifications

• Previous experience in the public sector, ideally within a technology or ICT environment.
• ITIL certification or knowledge of IT service management frameworks.

This is an excellent opportunity for someone seeking flexible part-time work while contributing to a collaborative ICT team.