National Technical Support Specialist

Oakleigh, Melbourne | Premium Appliance Industry | Newly Created Position

About the Opportunity

A market-leading importer and distributor of premium international appliance brands is seeking a National Technical Support Coordinator to join its growing team.

This newly created role sits at the intersection of technical support, warranty recovery, supplier management and data analysis. Reporting directly to the COO, you'll play a key role in improving technical performance, recovering supplier warranty compensation and supporting a national network of service partners.

This position would suit someone who enjoys combining technical expertise with commercial thinking and stakeholder engagement. One day you might be analysing warranty trends and preparing supplier reports, the next you'll be coordinating service agent training or leading discussions with international manufacturers.

Key Responsibilities

Warranty & Supplier Management

• Manage the end-to-end warranty claim process
• Prepare and present claims to international suppliers
• Track claim approvals, payments and recoveries
• Lead supplier review meetings and resolve outstanding claims
• Deliver monthly reporting on warranty recovery performance

Technical Analysis & Reporting

• Analyse fault trends, service data and warranty performance
• Monitor parts, labour and recovery costs
• Provide actionable insights to improve product and service outcomes
• Support business decision-making through accurate reporting
• Identify opportunities for continuous improvement across the service network

Service Network Support

• Coordinate technical training initiatives for service agents
• Support new product launches through training and technical documentation
• Distribute technical bulletins, troubleshooting guides and support materials
• Work closely with product, workshop and after-sales teams to ensure service readiness

Inventory & Write-Off Management

• Oversee product write-off processes and inventory adjustments
• Review technical assessments supporting write-off decisions
• Monitor stock movements and inventory reporting across multiple locations
• Ensure accurate records and governance are maintained

About You

You will bring:

• Extensive experience within the appliance, technical service or after-sales environment
• Strong understanding of warranty management, technical support or service operations
• Ability to interpret technical fault information and identify trends
• Experience dealing with suppliers, manufacturers or service partners
• Strong analytical skills and confidence working with data and reporting
• Excellent communication and stakeholder management capabilities
• Electrical, Plumbing or Gas qualifications highly regarded
• Experience with ERP systems and advanced Excel skills preferred

Why Apply?

• Newly created role with significant influence across the business
• Direct exposure to executive leadership and strategic projects
• Work with premium international brands and leading appliance technologies
• Blend technical expertise with commercial and analytical responsibilities
• Strong team culture with a genuine focus on continuous improvement
• Opportunity to make a visible impact on business performance and customer outcomes

Apply Now

If you're a technically minded professional who enjoys analysing data, improving processes and building strong relationships with suppliers and service partners, we'd love to hear from you.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.