Customer Service Specialist
Frog Recruitment ·www.frogrecruitment.co.nz
Apply directCustomer Service Representative
Ready to take your customer service career to the next level? Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.
This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.
About the Role
- As a Customer Service Representative, you'll be the first point of contact for new and existing customers, providing friendly, knowledgeable support across phone and email.
- You'll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.
What You'll Be Doing
- Deliver exceptional customer service via phone and email
- Build rapport and understand individual customer needs
- Provide clear and accurate information about products and services
- Resolve enquiries and identify opportunities to improve customer experiences
- Maintain accurate customer records across multiple systems
- Work collaboratively within a supportive, high-performing team
About You
You'll be a confident communicator who genuinely enjoys helping people and solving problems.
Ideally, you'll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience. Strong verbal and written communication skills. A confident and engaging phone manner. Excellent problem-solving skills and attention to detail. Confidence navigating multiple systems. A positive, resilient attitude and eagerness to learn.
What's in it for You?
- $75,000 salary package + potential annual bonus
- Hybrid working flexibility after training
- Structured onboarding and comprehensive training
- Ongoing coaching and professional development
- Supportive and collaborative team culture
- Genuine long-term career progression
- Opportunity to build specialist experience within private health insurance
Frequently asked questions
Who is hiring for the Customer Service Specialist role?
Frog Recruitment is hiring for the Customer Service Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Specialist job located?
The Customer Service Specialist role with Frog Recruitment is based in Sydney, AU. The role is hybrid-friendly.
Is the Customer Service Specialist role remote?
Yes — the Customer Service Specialist position at Frog Recruitment is hybrid. Candidates based in AU are preferred.
What does the Customer Service Specialist role pay?
Frog Recruitment lists the Customer Service Specialist role at up to AUD 67,000 per year.
Is the Customer Service Specialist role full-time or contract?
This is a full time position at Frog Recruitment.
What experience level is the Customer Service Specialist role?
The Customer Service Specialist position is aimed at mid-level candidates.
How do I apply for the Customer Service Specialist role at Frog Recruitment?
Apply directly on Frog Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.